Project Manager
Duration: 12+ years
Complete: Remote
Exp: 10+yrs
Top 3 Skills:
Operation/ Production Team
OBSERVABILITY
Change Management
Incident Management
Job Description
Seeking a , hands-on Program Manager with deep enterprise experience to lead . The PM will orchestrate technology workstreams across application and infrastructure teams, manage vendor/partner relationships, and present to VP/SVP leadership — delivering reliability and observability outcomes with no late surprises. This role is expected to exercise delivery judgment, identify architectural and dependency risk
Job summary / What you’ll do
• Own the integrated delivery plan for : sequence workstreams, define milestones, and chain dependencies across multiple teams and vendors.
• Drive outcomes: runbook maturity, SLO/SLI definition, incident management maturity, alert tuning and resilience engineering across applications and platform.
• Maintain program governance artifacts: integrated program plan, RAID, dependency tracking, and decision logs; ensure executives are provided concise, credible status and risk updates (SteerCo).
• Collaborate with Observability team (Dynatrace engagement), Platform Ops, and application owners to translate architecture risk into delivery mitigations (not solution design, but strong solution literacy).
Key responsibilities
• Lead runbook maturity, SLO/SLI definition, incident management maturity, alert tuning and resilience engineering to improve service reliability and operability.
• Maintain program governance artifacts: own the integrated program plan, RAID, dependency mapping, decision logs and an operational readiness dashboard; prepare concise SteerCo materials and executive status reporting.
• Coordinate cross-functional stakeholders: facilitate alignment and decisions among Platform Ops, application owners, security, infrastructure, observability/Dynatrace contacts and third parties; run risk/decision workshops and dependency resolution sessions. • Tracking & reporting: own integrated program-level tracking and reporting — weekly consolidated status, RAID/dependency dashboards and an operational readiness view — and provide daily reporting during critical delivery/change windows. Produce SteerCo-ready summaries and a 24-hour post-change validation summary following major change windows. • Delivery judgment & escalation: proactively identify architectural and delivery risks, recommend mitigation options, and escalate appropriately to remove blockers and avoid late surprises for leadership.
• Operationalization & handoff: — complete runbooks/playbooks, training/knowledge transfer and documented handoffs with measurable acceptance criteria for steady-state ownership. • Resource coordination & continuity: coordinate internal and external resources to meet delivery objectives and establish clear handoff and continuity practices so workstreams can be sustained beyond initial delivery.
Qualifications / Experience (non-cumulative)
• 3+ years as a Senior Program Manager leading large multi-workstream technology initiatives; comfortable with parallel workstreams and vendor ecosystems.
• 7+ years overall experience in application/infrastructure delivery with proven observability program exposure.
• Experience managing enterprise programs where SRE delivered outcomes (SLO/SLI adoption, incident management, platform hardening).
• Proven track record presenting to VP/SVP/executive forums and maintaining program governance artifacts for executive consumption.
Key skills & competencies
• Enterprise program leadership: integrate many independent workstreams and hold teams accountable to commitments.
• Multi-workstream integration: coordinate PMs, vendors and independent teams into a unified delivery plan.
• Business–technology translation: fluent in both business and technical domains — can read architecture and dependency models, and call out delivery risk.
• Executive presence & communication: confident communicator with strong executive presence; delivers concise, credible SteerCo updates and can push back constructively on unrealistic plans or unaddressed risks.
• Proactive risk & issue management: actively identifies, escalates and mitigates risks and dependencies early; ensures leadership is never surprised by delays, scope impacts or delivery threats.
• Adaptability in enterprise environments: effective across mixed delivery models, legacy and modern tech stacks, and organizational complexity while maintaining delivery momentum.
• Calm under pressure: maintains clarity, organization and forward progress amid ambiguity, competing priorities and high-visibility scrutiny.
• Tracking & reporting: experienced producing integrated program dashboards and SteerCo-ready reporting
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