Genesis10 is currently seeking a RTC Voice Access and Security Services Engineer - Onsite position with a Global Financial Institution located in Charlotte, NC, Chicago, IL, Kennesaw, GA, or Jacksonville, FL. This is a 12+ month contract opportunity. We are looking for a professional engineer with in-depth knowledge of carrier/transport and SIP access technologies. This position supports architecture and engineering functions for collaboration and productivity products and solutions. The role involves developing program schedules, creating communication materials for senior leadership, and producing engineering documentation for fast-moving programs. The ability to partner with technical resources while delivering presentations to C-Level leadership is critical to this role's success.
Responsibilities: - Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
- Develop ROM/SOW quotes for projects for equipment placement and licensing
- Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
- Directly support business initiated projects
- Direct and communicate with leadership on the status of programs and open issues
- Provide local software and hardware support requiring complex integrated configurations in the areas of Session Border Controller, Security Services, E911, SIP and Session Management, LAN/WAN, VoIP, and Toll-Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys
- Complete SIT testing, document results, develop and write scripts, MOP and low-level designs for implementation and configuration of Session Border Controller, Security Services, E911, and associated integrations
Requirements: - BA or BS in Telecommunications, Data Communications or Computer Science
- 10+ Years of telecommunications experience
- 3-5 years of experience in LAN/WAN networking
- Experience in program communication and program management
- Excellent customer service skills including reporting, organization, written and oral communication, and task prioritization
- Strong communication skills with experience in PowerPoint, Visio, and structured program updates
- Experience with configuration and support in a complex multi-layered network environment
- Ability to participate in cross-functional teams and work effectively in a geographically dispersed team
- Experience working under tight deadlines and in a high-pressure environment
- Strong knowledge of session border controllers (Ribbon 7k) and SIP/TDM Trunking at a carrier level
- Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGoogle Cloud Platform, and codecs is required
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of LAN/WAN communications, switches and routers
- Extensive working knowledge of call flows, system architecture, design principles and implementation
- Excellent troubleshooting and analytical skills
Pay range: $63.68 - $71.68 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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