Title: Salesforce Technical Product Owner
Location: Onsite (5 days a week) in Juno Beach, FL or Houston, TX
W2 Position
There will be 3 interviews.
1. 1 Internal screening will be conducted virtually before scheduling the client interview.
2. 2 client interviews will be conducted face-to-face at either the Juno Beach or Houston locations. Every candidate will participate in two rounds of interviews, both held in person at the specified offices.
| Name | | |
| Generative AI | | | |
| Agile Product Management | | | |
| Salesforce Admin | | | |
| Salesforce | | | |
| Business Analyst | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Key Responsibilities
Product Ownership & Backlog Leadership
Own and manage the Salesforce product backlog end-to-end - defining epics, user stories, acceptance criteria, and sprint-ready work items with technical precision and business clarity
Partner with business stakeholders, architects, and delivery leads to translate complex operational requirements into well-scoped, prioritized, and dependency-aware backlog items
Drive sprint planning, backlog grooming, and story readiness ceremonies as the primary product voice, ensuring technical completeness and business alignment in every user story
Balance short-term delivery commitments with long-term platform health, managing trade-offs between new feature development, technical debt, and compliance requirements
Technical Depth & Platform Fluency
Demonstrate working knowledge of Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, Flows, Apex-driven customizations, and LWC - enabling credible, technical dialogue with architects and developers
Evaluate and challenge solution designs for feasibility, scalability, and alignment with platform best practices, governance standards, and org health principles
Understand and articulate Salesforce customization constraints, governor limits, and configuration vs. code trade-offs to guide prioritization and scope decisions
Support technical grooming sessions by identifying ambiguities, edge cases, and non-functional requirements before stories enter development
Integration & Data Awareness
Maintain a working understanding of enterprise integration patterns connecting Salesforce to systems including MuleSoft, SAP, Documentum, Excalibur, and legacy platforms - ensuring user stories account for API dependencies, data contracts, and system constraints
Partner with integration and data engineering teams to define data flow requirements, transformation logic, and validation rules as part of story acceptance criteria
Support data migration initiatives by defining business validation rules, cutover acceptance criteria, and reconciliation checkpoints for migrations from legacy platforms (e.g., Microsoft Dynamics)
Collaborate with the Enterprise Data Platform (EDP) and Data Cloud teams to ensure product decisions align with data architecture, lineage standards, and compliance requirements
Generative AI & Agentic AI Delivery
Leverage Agentic AI platforms (Windsurf, Devin, or equivalent) daily for accelerated story creation, acceptance criteria generation, process documentation, and sprint artifact development
Apply prompt engineering best practices - iterative prompting, session scoping, and peer review gates - to ensure AI-generated stories are complete, accurate, and development-ready
Partner with the Salesforce Architect and Tech Lead to define and integrate Einstein AI, Agentforce, and GenAI-enabled flows into product workflows, case management, and portal experiences
Champion AI-augmented product delivery practices across the team, driving measurable outcomes including ~50% faster story creation, 40 60% reduction in BA/QA effort, and improved sprint throughput
Contribute to AI efficiency benchmarking and reporting aligned with client's 2026 2028 AI-first delivery strategy
Data-Informed Product Decisions
Define and monitor product success metrics including SLA adherence, defect rates, user adoption, and delivery velocity - using data to inform prioritization and roadmap adjustments
Maintain audit-ready documentation, release notes, and traceability matrices aligned with NERC, utility-sector compliance standards, and enterprise governance requirements
Communicate product progress, risks, and outcomes in concise, executive-level formats suitable for leadership reporting and organizational transparency
Governance, Compliance & Release Readiness
Ensure all product increments meet security, access management, and platform governance standards prior to release - coordinating with architects and QA leads on readiness gates
Define and maintain Definition of Ready (DoR) and Definition of Done (DoD) standards that embed compliance, documentation, and governance checkpoints into every delivery cycle
Support SIT/UAT coordination, defect triage, and user acceptance - driving defect counts below the 5% threshold and ensuring smooth change management and user adoption
Stakeholder Engagement & Communication
Serve as the primary liaison between business stakeholders, IT leadership, and the delivery team - translating vision into execution with clarity, diplomacy, and accountability
Facilitate discovery workshops, process walkthroughs, and stakeholder demos that build shared understanding and drive confident decision-making
Communicate release plans, roadmap updates, and delivery risks proactively to leadership in concise, business-impact-focused formats
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Required Qualifications
5+ years of experience as a Product Owner, Business Analyst, or Technical PM with a strong focus on Salesforce platform delivery
Demonstrable technical fluency in Salesforce platform capabilities including customization, integrations, data modeling, and automation - sufficient to lead technical grooming and challenge solution designs
Proven experience writing high-quality user stories and acceptance criteria for complex enterprise Salesforce solutions
Working knowledge of integration architecture and data engineering concepts including APIs, middleware patterns, ETL/ELT, and data migration
Active daily use of Generative AI and/or Agentic AI tools in a product delivery context with measurable productivity outcomes
Experience in Agile/Scrum delivery environments as a practicing Product Owner with strong backlog management and stakeholder engagement skills
Salesforce certifications: Administrator (required); Platform App Builder or Business Analyst certification strongly preferred
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Preferred Qualifications
Experience in regulated utility, energy, or infrastructure sectors with awareness of NERC compliance, audit requirements, and data governance standards
Familiarity with Salesforce Data Cloud, Einstein AI, Agentforce, and AI-enabled workflow design
Hands-on experience with Windsurf, Devin, or similar Agentic AI delivery platforms
Knowledge of Documentum, Excalibur, SAP, or enterprise content management systems from a product requirements perspective
Background in multi-vendor offshore/nearshore delivery models and managing distributed agile teams
Experience with data migration projects from legacy platforms (e.g., Microsoft Dynamics) to Salesforce, including business validation and cutover planning
Familiarity with MuleSoft integration platform from a product and requirements perspective
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