Technical Project Coordinator/Admin

Description

Technical Project Coordinator/Admin

Onsite in Naperville, IL (Mon-Fri)

Long-term Contract

We are looking for a Technical Project Coordinator to oversee overnight field service activity and keep installation work on track from dispatch through completion. This is a contract position based in Naperville, supporting coordination across technicians, project teams, vendors, and customer contacts. The person in this role will help maintain schedule alignment, resolve day-of-service issues in real time, and ensure each work event is properly documented and closed out.

Responsibilities:

Coordinate overnight service activity from initial technician dispatch through final release of the work order, ensuring each job stays aligned with scope, timing, and customer expectations.

Confirm technician readiness before work begins by reviewing arrival plans, site access details, required materials, and understanding of the technical assignment.

Act as the main point of contact among field personnel, dispatch, project leadership, vendors, and customer stakeholders during active service events.

Provide live support to technicians during installations, upgrades, specialized services work, and remediation tasks to help resolve operational or technical issues quickly.

Track progress against scheduled milestones and implementation targets, escalating concerns when delays or risks could affect delivery.

Maintain accurate status reporting throughout the service window by entering timely updates into designated project tracking platforms and related tools.

Verify that all required completion items, such as test results, supporting records, and site photos, are collected, reviewed, and submitted to the appropriate portals within required timelines.

Monitor service execution quality and day-of-job performance metrics to support successful outcomes and consistent customer satisfaction.

Requirements

Experience coordinating field service, installation, or technical project activity in a fast-paced operational environment.
Strong communication skills with the ability to work effectively across technicians, vendors, internal teams, and customer contacts.
Ability to manage multiple active tasks at once while maintaining accuracy, responsiveness, and attention to deadlines.
Familiarity with project documentation, status tracking, milestone reporting, and completion validation processes.
Working knowledge of technical support coordination and day-of-service issue resolution.
Strong customer service mindset with the ability to manage expectations and maintain professionalism during live service events.
Proficiency with web-based project tools, reporting platforms, and customer or company portals used for updates and documentation.
Availability to support overnight operations in a Contract role.

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