Clinical Service Desk Analyst I

Job#: 3033374

Job Description:
Clinical Service Desk Analyst I

Location: Remote

Employment Type: Contract

Role Overview

This position provides IT Clinical Application customer support for EHR and other related clinical applications in both Acute and Ambulatory care settings. The Analyst will answer, log, and resolve customer issues via a centralized, remote call center. This role serves as a liaison between clinical staff and the Information Technology team to communicate user needs and facilitate system modifications.

Key Responsibilities

• Maintain up-to-date knowledge of Healthcare IT trends, nursing practices, and regulatory standards.
• Answer, resolve, document, and triage incoming calls, emails, and instant messages in a timely fashion.
• Ensure technology solutions support patient care standards, outcomes, safety, and confidentiality.
• Collaborate with IT Clinical Application, Education, and other IT teams to resolve system or application issues.
• Utilize on-line procedures and knowledge databases, and assist with training peers.
• Interact with all levels of customers, including management, IT staff, medical providers, and other healthcare team members.
• Participate effectively on teams to meet project timelines and milestone dates.

Required Qualifications

Education & Experience: Knowledge and experience equivalent to a bachelor's degree in computer science or a related business discipline, AND one of the following: a clinical position license, a certification in a clinical healthcare setting, or at least 2 years working in a clinical environment or providing technical support for clinical applications.

Certifications & Skills: Requires experience with EMR systems like Cerner, PACS, or related applications. Must be proficient in the use of system office applications and possess a basic understanding of integrated clinical systems. Interpersonal and critical thinking skills with the ability to prioritize needs are necessary. Effective written and verbal communication skills are required. Depending on the assigned area, applicable certifications or licensures may be needed, such as RN/LPN, CPAS, PT/OT, RT, RHIA, RHIT, CCS, or CPC.

Preferred Qualifications

• Additional related education or experience is preferred.
• Specific certifications such as PT/OT, RT, CHPA, CPP, ARM, RHIA, RHIT, CHFM, CCS, or CPC may be beneficial.

Work Environment

This position requires extensive sitting with periodic standing and walking. Significant use of a personal computer, phone, and general office equipment is expected. The role may require lifting up to 20 pounds and may involve off-site travel.

Compensation & Benefits

The pay rate for this position is between $27.00 and $29.00 per hour.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.