Office & IT Support Coordinator

Job#: 3032078

Job Description:

Office & IT Support Coordinator

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment.

You will partner closely with our remote IT team based in Texas to provide hands-on technical support, including new hire setup and troubleshooting, while also supporting office operations and employee coordination. This role is ideal for someone who is highly organized, tech-savvy, and enjoys balancing structured tasks with hands-on problem solving.

Responsibilities:

IT Support (On-Site & Coordination)

Provide basic troubleshooting for hardware, software, printers, and network connectivity issues

Act as the on-site "hands and eyes" for the remote IT team based in Texas

Support new hire technical onboarding, including device provisioning, workstation setup, and account access readiness for Day 1

Assist employees with login issues, system access, and general technical support

Coordinate with third-party IT vendors for installations, repairs, and maintenance

Help triage, escalate, and follow up on IT tickets to ensure timely resolution

Facilitate seamless meeting execution by managing setup of presentations, audio/visual equipment, and room seating arrangements.

Maintain and organize office technology, including laptops, peripherals, and shared equipment

Office Operations & Administrative Support.

Manage office supplies, inventory, and ordering

Coordinate team lunches, meetings, and office events

Serve as the primary point of contact for office vendors and facility-related needs

Handle incoming mail, packages, and general office coordination

Maintain an organized, clean, and functional office environment

Provide general administrative and operational support as needed

People Operations Support (HR Coordination)

Support employee onboarding logistics in partnership with HR (scheduling, coordination, and Day 1 readiness)

Assist with internal communication and coordination of training or company initiatives

Provide general support to employees by helping route HR-related questions to the appropriate resources

Maintain confidentiality and professionalism when handling sensitive information

Requirements

Required

1-2 years of experience in office administration, IT support, or a related role

Strong organizational and time management skills with the ability to prioritize across different types of work

Basic technical troubleshooting ability (Windows/Mac, printers, Wi-Fi, etc.)

Strong communication and problem-solving skills

Bilingual (English/Spanish) is a plus

Ability to work independently and adapt in a fast-paced environment

Preferred

Experience in a help desk or IT support environment

Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)

Experience with Google Workspace, Microsoft 365, or similar tools

Experience managing data or reports in Excel or similar systems

Interest in growing within IT support or operations

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.