Business Systems Analyst (ServiceNow, Fraud & Compliance Focus)

Roth Staffing is looking for Business Systems Analyst with ServiceNow, SharePoint, compliance/risk programs, fraud investigations, financial services, or operational risk would be highly valued. Hourly Pay Rate: $58.00 -to- $62.00

Position Summary
The Business Analyst will support the Compliance AVP in defining a structured fraud logging capability in ServiceNow. The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with team members as subject-matter experts.
The analyst will produce the requirements, screen mockups, and workflow documentation that the ServiceNow platform team will build against. The role also supports planning for the migration of historical fraud records from SharePoint into ServiceNow, defining the data requirements and mapping in partnership with the team.
This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work actually gets done.

Key Responsibilities
Requirements Gathering
* Hold working sessions and interviews with Compliance AVP, her team, and the extended divisional team to capture the functional and data requirements for fraud logging. Document the current-state fraud intake and logging process, including handoffs, roles, and the data captured today.
* Translate requirements into clear, prioritized user stories and acceptance criteria that a ServiceNow developer or platform team can build against.
* Define the fraud record data model - required vs. optional fields, categories, statuses, severity/priority logic, validation rules, and reporting needs.
Industry Benchmarking & Screen Mockups
* Research and gather reference data on how other life insurance companies capture and log fraud - the fields they track, screen layouts, categorization schemes, and workflow patterns. Compliance AVP will provide the needed webinar for screenshots.
* Use that benchmarking to inform the target-state fraud logging screen: which fields to capture, how to group them, and how the intake experience should flow.
* Produce screen mockups / wireframes of the fraud logging interface for review and iteration with Compliance AVP 's team, refining based on feedback.
* Annotate mockups with field-level definitions, behavior (required/conditional logic), and validation rules so they serve as a clear build specification.
Workflow Documentation (leveraging Compliance AVP 's team)
* Work directly with Compliance AVP 's team members as SMEs to map and document the target-state fraud logging workflow end to end - intake, triage, assignment, review, and closure.
* Capture roles, responsibilities, decision points, statuses, SLAs, and escalation paths.
* Produce process maps and support narrative documentation, validated with the team, that align the workflow to the mocked-up screen design.
* Develop user-facing job aids and workflow guides for fraud loggers and reviewers.
Historical Data Migration Planning (SharePoint ServiceNow)
* Inventory and profile existing fraud data in SharePoint (lists, libraries, spreadsheets, documents) with input from Compliance AVP 's team.
* Build a source-to-target field mapping between the SharePoint data and the target ServiceNow fraud data model, including cleansing, standardization, and de-duplication rules.
* Define reconciliation and validation criteria to confirm completeness and accuracy of migrated records.
* Coordinate the migration approach with the ServiceNow platform team and document the plan, mapping, and audit trail.
General / Cross-Cutting
* Maintain clear, version-controlled documentation of requirements, mockups, mappings, and decisions.
* Track risks, assumptions, issues, and dependencies (RAID) and escalate to Compliance AVP as needed.
* Coordinate across OR&R, the ServiceNow platform team, data owners, and information security/privacy stakeholders.
* Support user acceptance testing (UAT) by drafting test cases and helping run test cycles with fraud users.

Required Qualifications
* 3+ years as a Business Analyst on system implementation, workflow, or process-design projects.
* Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs.
* Demonstrated ability to produce screen mockups / wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar).
* Process mapping and workflow documentation experience.
* Comfort with industry benchmarking / competitive research to inform design decisions.
* Data analysis proficiency (Excel required) for profiling and validating datasets.
* Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls.

Preferred Qualifications
* Background in fraud, investigations, financial crime, or operational risk - ideally in life insurance or broader financial services.
* Familiarity with ServiceNow (IRM/GRC, Case Management, or custom/scoped apps) as the target platform.
* Experience with SharePoint as a data source and with data migration mapping.
* Exposure to governance, risk, and compliance concepts and audit-ready documentation practices.
* Experience supporting UAT and training rollout.

Key Deliverables
* Current- and target-state fraud logging requirements and prioritized user stories.
* Industry benchmarking summary (life insurance fraud logging practices) informing the design.
* Annotated screen mockups / wireframes of the fraud logging interface, serving as a build specification.
* End-to-end fraud logging workflow documentation and process maps, validated with Compliance AVP 's team.
* Fraud record data model and data dictionary.
* SharePoint-to-ServiceNow source-to-target mapping and migration plan.
* User job aids/training materials and UAT test cases.

Success Measures
* Requirements, mockups, and workflow documentation accepted by Compliance AVP 's team and ready for platform build.
* Screen design demonstrably informed by relevant life insurance or financial industry practice.
* Migration plan and mapping validated and ready for execution against agreed accuracy thresholds.
* On-time delivery against the agreed project schedule.

Assumptions to Confirm Before Posting
1. Engagement type - contract.
2. Design vs. build boundary - this draft assumes the BA produces mockups and specs that a separate ServiceNow platform team builds; confirm the BA is not doing hands-on configuration.
3. Target ServiceNow capability - custom/scoped app vs. IRM/GRC vs. Case Management; this affects the preferred candidate profile.
4. Benchmarking sources - how the analyst is expected to source "data from other life insurance companies" (public materials, industry groups, prior relationships, third-party research), and any constraints on it.
5. Data volume and sensitivity - approximate record counts and whether fraud data includes PII/PHI, which drives privacy/security involvement.
6. Seniority/title - whether "Business Analyst" or "Senior BA" better fits the scope and pay band, particularly given the 3-month window.

TECHNICAL SKILLS
Must Have
* 5+ years as a Business Analyst on system implementation, workflow, or process-design projects
* Data analysis proficiency (Excel required) for profiling and validating datasets.
* Demonstrated ability to produce screen mockups / wireframes and translate them into build-ready specifications (e.g., Figma, Lucid, Balsamiq, Visio, or similar).
* Process mapping and workflow documentation experience.
* Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs.
Nice To Have
* Background in fraud, investigations, financial crime, or operational risk - ideally in life insurance or broader financial services
* Experience supporting UAT and training rollout.
* Experience with SharePoint as a data source and with data migration mapping.
* Exposure to governance, risk, and compliance concepts and audit-ready documentation practices.
* Familiarity with ServiceNow (IRM/GRC, Case Management, or custom/scoped apps) as the target platform.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.