Salesforce Business Analyst

Our client is looking for a Salesforce Business Analyst primarily supporting a Salesforce Claims Management Implementation project. The Contractor will work closely with the project team to ensure the successful execution of project objectives and project deliverables as outlined above. The Salesforce Business Analyst will be responsible for leading and executing business analysis and functional design activities throughout the project lifecycle. The scope includes discovery, requirements documentation, solution design support, and client coordination related to the Salesforce implementation and portal functionality. The Contractor s responsibilities will include, but are not limited to, the following:

• Conducting discovery and current-state analysis of systems, processes, and data.
• Leading workshops and interviews with key stakeholders to capture business, functional, and technical requirements.
• Acting as a primary liaison between client stakeholders and technical implementation team.
• Translating business requirements into clear functional specifications, user stories, and process flows aligned to Salesforce best practices
• Supporting the design of the future-state solution by collaborating with the Solution Architect and Development team to validate feasibility and alignment of requirements with Salesforce functionality.
• Supporting the development of a requirements traceability matrix and prioritization framework.
• Assisting in defining acceptance criteria, test cases, and supporting UAT preparation and execution.
• Providing input into the overall implementation roadmap and change management approach.

Target Requirements:

• 5+ years of experience as a Salesforce Business Analyst or in a similar role
• Strong knowledge of Salesforce CRM, including Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, and custom applications
• Ability to gather and document business requirements and translate them into user stories and technical specifications
• Hands-on experience with Salesforce configuration, including workflows, process builders, and custom objects
• Excellent communication skills to work with stakeholders at various levels
• Willingness to engage in direct client interaction, including travel to client locations
• Salesforce certifications such as Salesforce Certified Business Analyst, Administrator or Advanced Administrator
• Familiarity with custom application development within the Salesforce platform
• Understanding of data migration and integration techniques

Salary/Rate: $45-$50/Hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Conduct recorded video interviews
• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.