Description: Looking for a Senior Windows OS Engineer for our customer s Endpoint Technology Engineering Systems Platform Configuration team to improve digital user experience and assist in troubleshooting IT Service Desk call drivers.
The selected candidate will help to research, diagnose and develop remediations to improve performance, as well as determine any common call drivers to the service desk to reduce calls and wait time in line.
The primary responsibility of this individual will be to provide support for all Windows related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience.
Helpful to have prior SME experience at Microsoft.
Scope of work
Ability to evaluate endpoint analytical data and windows event / log data to identify areas of concern with workstation performance or issues driving incidents.
Investigate and identify root cause and remediation for identified Windows related issues, including but not limited to:
o Operating system issues
o Software installation and configuration
o Network connectivity issues.
o Conflicting third-party applications
Monitor system performance and identify areas for improvement.
Work with other IT teams to troubleshoot and resolve complex technical issues.
Required skills:
In-depth knowledge of Windows Operating Systems, including their features, architecture, and functionalities
Ability to install and configure Windows Operating Systems on multiple platforms, including laptops, desktops, and servers
Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
Ability to troubleshoot and resolve hardware and software issues related to Windows 10 /11 operating system
Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
Knowledge of Active Directory services, Group Policy, and domain configuration
Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
Knowledge of WMI Windows Management Instrumentation
Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
Recommended Additional Skills:
In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP, HTTPS.
Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.
A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.
Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.
Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.
Experience with Tanium / Endpoint Analytics tools to identify performance issues.
Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows Operating Systems.
Experience/Education:
A minimum of thirteen (13) to twenty (20) years relevant experience.
A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required.
Deliverables:
Regular updates on the status of Windows investigations
Reports on Windows remediations
Documentation of system infrastructure and configurations
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