Senior Genesys Observability Engineer - Only W2

Weehawken, NJ, US • Posted 1 day ago • Updated 41 minutes ago
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • splunk
  • Grafana
  • genesys
  • Genesys Cloud CX
  • Routing
  • Genesys On-Premises (Engage/PureConnect)
  • IVR/Architect flows
  • Observability Stack
  • Dynatrace (Deploying OneAgent)
  • Davis AI
  • Loki

Summary

Role: Senior Genesys Observability Engineer
Location: Weehawken, NJ (Hybrid - Minimum 3 days a week from office)
Job Type: W2 Contract
Note: This role will need on-call support
Description:
This is a unique position that blends traditional Contact Center Engineering (Genesys) with Site Reliability/Observability practices.
Role Overview:
  • Experience Level: 4 8 years
  • Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA)
  • On-Call: Remote on-call support is required.
Key Technical Requirements (Must-Haves):
  • Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health).
  • Observability Stack: Strong experience designing and implementing telemetry frameworks. Candidates must have hands-on experience with at least TWO of the following three (all three is highly preferred):
    1. LGTM Stack: Loki, Grafana, Tempo, Mimir (for dashboards, log aggregation, and distributed tracing).
    2. Dynatrace: Deploying OneAgent, utilizing Davis AI for anomaly detection/root cause analysis.
    3. Splunk: Configuring data inputs, forwarders, and building dashboards for platform events and CDRs.
  • Nice to have: ITIL Foundation certification (v3 or v4) and a Bachelor's degree in a related technical field.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91091604
  • Position Id: 2026-4638
  • Posted 1 day ago
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