Our client seeks an Quadient SME (Customer Communications Management) for a Long Term project in Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa , Chicago, IL, Minneapolis, MN, Kansas City, MO. Below is the detailed requirement
Job Title: Quadient SME (Customer Communications Management)
Work location : Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa , Chicago, IL, Minneapolis, MN, Kansas City, MO
Duration: Contract (12 Months)
Job Description:
- Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience
- Strong hands-on experience with Quadient Inspire (Designer, Scaler, Interactive)
- Proven experience in Customer Communications Management (CCM) platforms
- Experience designing and implementing enterprise-scale document generation solutions
- Strong understanding of template-driven and data-driven document generation
- Experience working in integrated environments (policy admin, billing, etc.)
- Demonstrated ability to define standards and enforce best practices across teams
- Experience working with offshore or distributed teams
Key Responsibilities
Platform Leadership and Strategy
- Serve as the primary SME for the Quadient Inspire platform
- Provide technical leadership across internal teams and offshore resources
- Drive platform direction to ensure scalability, stability, and consistency
Solution Design and Architecture
- Lead design of document generation solutions across Quadient Designer
- Translate business requirements into scalable technical solutions
- Establish reusable patterns and guide migration from legacy platforms
Standards, Governance, and Best Practices
- Define and enforce development standards and SDLC practices
- Establish best practices across templates, workflows, and integrations
- Ensure alignment with enterprise architecture and prevent long-term technical debt
Team Enablement and Oversight
- Guide and mentor Quadient developers across teams
- Provide direction to offshore/BPO resources to ensure quality and consistency
- Act as a technical escalation point for complex issues
Platform Support and Continuous Improvement
- Support production issues and lead root cause analysis when needed
- Identify opportunities to improve performance and reliability
- Drive continuous improvement of templates, workflows, and platform capabilities
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