1. Quadient Technical Lead (CCM )
2. Quadient SME (Customer Communications Management)
This would be hybrid in either Manassas, Virginia, Wilmington, Delaware, Des Moines, Iowa preferred and then secondarily Chicago Minneapolis or Kansas City. Please review and let me know if you have any questions. They would ideally like this person to be eligible to convert to their W-2 at some point
1. Quadient Technical Lead (CCM ) Contract to Hire W2 -( 4 Days On Site )
This is a key contributor position focused on supporting and expanding our enterprise document generation platform. At a high level, we are looking for someone with the following:
Must-haves
- Strong hands-on experience with Quadient Inspire and building document generation solutions
- Proven ability to take business requirements and translate them into implementable technical solutions
- Deep understanding of end-to-end document generation (data intake, processing, and output validation)
- Experience working closely with engineering teams to design and deliver scalable solutions
- Ability to help define and guide standards for templates, workflows, and SDLC through influence
- Comfortable supporting production issues, troubleshooting defects, and driving root cause resolution
This is not intended to be a formal leadership role. The focus is on finding a strong technical resource who can own document generation, partner closely with engineering, and help drive consistency and quality across the platform.
2. Quadient SME (Customer Communications Management)
Role Overview
We are looking for a Quadient Subject Matter Expert (SME) to serve as the technical leader for our enterprise document generation platform.
This role is a key contributor in the design and long-term sustainability of the Quadient Inspire platform, supporting document generation across multiple policy and billing systems as we continue to migrate from legacy platforms and expand adoption.
This person will act as the central point of expertise, ensuring solutions are scalable, consistent, and aligned with enterprise standards while enabling multiple teams, including offshore resources, to build effectively on the platform.
Key Responsibilities
Platform Leadership and Strategy
- Serve as the primary SME for the Quadient Inspire platform
- Provide technical leadership across internal teams and offshore resources
- Drive platform direction to ensure scalability, stability, and consistency
Solution Design and Architecture
- Lead design of document generation solutions across Quadient Designer
- Translate business requirements into scalable technical solutions
- Establish reusable patterns and guide migration from legacy platforms
Standards, Governance, and Best Practices
- Define and enforce development standards and SDLC practices
- Establish best practices across templates, workflows, and integrations
- Ensure alignment with enterprise architecture and prevent long-term technical debt
Team Enablement and Oversight
- Guide and mentor Quadient developers across teams
- Provide direction to offshore/BPO resources to ensure quality and consistency
- Act as a technical escalation point for complex issues
Platform Support and Continuous Improvement
- Support production issues and lead root cause analysis when needed
- Identify opportunities to improve performance and reliability
- Drive continuous improvement of templates, workflows, and platform capabilities
Required Qualifications
- Strong hands-on experience with Quadient Inspire (Designer, Scaler, Interactive)
- Proven experience in Customer Communications Management (CCM) platforms
- Experience designing and implementing enterprise-scale document generation solutions
- Strong understanding of template-driven and data-driven document generation
- Experience working in integrated environments (policy admin, billing, etc.)
- Demonstrated ability to define standards and enforce best practices across teams
- Experience working with offshore or distributed teams
Preferred Qualifications
- Experience with large-scale platform migrations (xPression to Quadient preferred)
- Familiarity with high-volume document processing (batch and transactional)
- Experience in the insurance industry
- Experience with release management
Technical Skills
- Quadient Inspire Suite (Designer, Scaler, Interactive)
- Template design, scripting, and dynamic content generation
- Data transformation and workflow design
- API integrations and system-to-system communication
Soft Skills
- Strong technical leadership and decision-making ability
- Ability to balance short-term delivery with long-term platform sustainability
- Clear and effective communication across technical and non-technical stakeholders
- Coaching and mentoring mindset, especially with offshore teams
- High level of ownership and accountability
- Strong problem-solving and troubleshooting skills
- Ability to influence without direct authority and drive alignment across teams
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