Senior Help Desk Support Specialist

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

NOTE:

- Must be able to work either a Tuesday-Saturday or Sunday-Thursday schedule.
- Must be able to commit to a Hybrid Schedule in which you work from the 4055 Valley View Lane Dallas Texas office on Tuesday, Wednesday, and Thursday.

- Final schedule will be determined after training.

Position Summary

As a Senior Help Desk Support Specialist, you will be the critical First Point of Contact, providing technical and operational support to two primary groups: Signify Health's Clinician Network (Providers) and our internal employee base. This role requires a strong 'Customer First' mindset to support our Clinician Network-healthcare professionals (e.g., Nurse Practitioners, Doctors) who use our mobile application for home healthcare services like medical screenings, medication management, and patient information capture. You will report to the Service Desk Supervisor

Required Qualifications

• 3+ years of successful experience in Service Desk or HelpDesk Support.
• Experience supporting Apple iOS and iPad hardware, as well as Windows 10/11 and related hardware.
• Familiarity with web-based applications and mobile device management tools, such as Google Workspace, Slack, Jamf, and Workspace One.

Preferred Qualifications

• Demonstrated 'Customer First' Mindset and a collaborative approach.
• Proven analytical and problem-solving abilities.
• Experience utilizing Help Desk ticketing systems.
• Strong written and verbal customer service skills

Education

• High School Diploma or equivalent.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.