Senior TOC Analyst

Senior TOC Analyst - Contract - Richmond, VA - $55.00 - $60.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an Senior TOC Analyst in Richmond, VA.

Role Description

The Tier 3 - Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on SolarWinds for proactive detection and resolution.

Assignment Accountabilities
Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc.
Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics.
Tune monitoring alert thresholds, dashboards, service maps, and suppression logic.
Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms.
Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation.
Coordination with Infrastructure, Cloud, Network, and App teams.
Coordination with Business Units for new application alerting implementation/discovery.
Provide guidance and mentorship to Tier 1 and Tier 2 analysts.
Support DR exercises and validate monitoring readiness using SolarWinds insights.

Organizational Relationship
This assignment reports to the Technology Operations Center Manager

Skills & Requirements

5-7+ years of IT operations or TOC/NOC experience.
Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules).
Deep technical knowledge across servers, networks, cloud, virtualization.
Excellent communication, troubleshooting, and incident leadership skills.
Banking experience.
Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP.
Scripting/automation experience.
Familiarity with SIEM and security event correlation.
Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication.
Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers.
Broad technical foundation, including an in-depth knowledge of monitoring tools such as SolarWInds and ThousandEyes, bank applications.
Strong documentation skills and attention to detail.
Creative thinking and problem solving.
Ability to handle multiple tasks and meet deadlines.
Occasional travel may be required.
Rotating after-hours on-call support required.
Solarwinds monitoring experience
Ability to escalate and support major incidents
ThousandEye experience
Solarwinds and/or ThousandEye certifications
Previous Banking industry experience
Scripting - any language (they don't have any scripting knowledge on the current team and this would be a huge help as they integrate apps with their helpdesk tool Avante)

Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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