Role: Telecom Engineer
Location: Woodbridge, NJ or Boston, MA (Onsite-Need local to MA or NJ)
Visa: Who is Valid and Authorized to work
F2F Interview is required
*Five9 experience is important
Qualifications and Education:
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
5+ years in enterprise voice infrastructure, UC/CC architecture, and voice systems administration/operations.
Demonstrated breadth across UC/CC domains: UC, CC, SIP, dial plans, CDR/call tracing.
Strong experience with Avaya (Communication Manager, System Manager, Session Manager, Aura messaging/conferencing; CMS).
CCaaS experience: Five9, NICE, Verint or similar.
Hands-on with Teams Phone, Zoom Phone, and/or other UCaaS platforms.
Expertise in SIP trunking, carrier services, number porting/administration, PSTN policies.
IVR/Studio scripting, call flow design, and functional workflow development.
Practical knowledge of REST APIs, .NET for integrations; ability to collaborate with app teams on extensibility.
Networking fundamentals for voice: SIP/H.323, RTP, QoS, VLAN tagging, DHCP, DNS, SNMP; LAN/WAN interop.
Resiliency concepts (e.g., SRST or equivalent remote survivability), SBCs, and voice gateways.
End-user voice services: physical phones, softphones, ATAs, remote worker scenarios; CDR/call reporting.
Excellent communication, documentation, stakeholder engagement, and vendor management skills.
Experience with security/compliance for UC/CC (E911, audit readiness, call recording retention, privacy).
Familiarity with data/voice cabling standards and data center practices (rack layout, power, fiber/copper termination).
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