Hello,
Zenosys is looking NJDHS-DDD Product Specialist (808998 client Trenton, NJ If you are available and interested in the below opportunity, please send me updated resume. Thanks
Job Title NJDHS-DDD Product Specialist (808998
Location- Trenton, NJ Hybrid)
Duration 12+ Months Contracts Highly Chance to Extend
Must List Current City and State in Resume/Submittal. Failure to do so will result in candidates being rejected.
If you are interested, please provide the following details along with the updated resume to speed up the interview process.
Full Legal Name as mentioned in Drivers' license:
Full Malling address:
Willing to relocate to the specified work location:
Currently on a project or when was your last project Ended
Availability for interviews:
Availability to join the project:
Date of Birth (Month/Date):
Visa Status:
Since how long the candidate has been in US
Need Education details with University Name, Location & Passing year in resume.:
LinkedIn address
Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications. As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to: - Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing This role will report through the Support Manager
If interested Please send me your resume at
Thanks,
HemendraKalal,
Ph: (O)
Sr. Technical Recruiter,
Fax:
Zenosys Consulting,
Web:
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