Job#: 3034250 Job Description: Software Engineer - Genesys IVRLocation: Jersey City, New Jersey (Onsite)Employment Type: ContractDuration: 12 MonthsRole Overview
As a Software Engineer and feature lead, you will work with talented IVR developers to deliver innovative, reliable, and scalable self-service solutions for the contact center. In this role, you will design, develop, test, and support IVR applications in a modern cloud environment. You will help shape solutions that drive meaningful business outcomes and ensure systems and designs reflect high levels of technical excellence.
Key Responsibilities
- Build and enhance IVR applications using modern engineering practices and Cloud technologies.
- Collaborate with cross-functional partners to design solutions that align with strategic business goals.
- Ensure high-quality code delivery through strong development, testing, and quality control practices.
- Lead and mentor developers as part of an agile team, fostering a culture of learning and teamwork.
- Troubleshoot, support, and continuously improve existing IVR applications to ensure optimal performance.
- Participate in planning, estimation, and technical discussions that guide the direction of our solutions.
Required Qualifications
- A minimum of 5 years of hands-on Java/Spring development experience with complex applications.
- Previous experience with speech-enabled IVR development using Genesys or Nuance Framework.
- Experience with Java, JavaScript, Spring, Groovy, and VXML.
- Proficiency in using AI tools such as GitHub CoPilot.
- A strong track record of delivering software through multiple full project implementations.
- Experience leading developers within an agile, fast-paced engineering environment.
- A commitment to engineering excellence, clean code, and scalable design.
Preferred Qualifications
- Familiarity with deploying contact center solutions in a private or public cloud environment.
- Experience building or deploying applications on MS Azure or OpenShift platforms.
Compensation & Benefits
The pay range for this position is between $63.00/hour and $68.26/hour.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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