Onsite Help Desk Representative (Phoenix AZ)

Phoenix, AZ, US • Posted 5 days ago • Updated 22 minutes ago
Contract W2
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk Representative

Summary

IT Help Desk Operator:

Answering incoming calls for IT-related support.

Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Required Skills
  • IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills
  • CompTIA A+ certification
  • Previous experience working for or law enforcement
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10212948
  • Position Id: 2026-4210/102205
  • Posted 5 days ago
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