IT Support Specialist (Contract)

Description

We are looking for an IT Support Specialist to join a beverage industry organization in Fort Collins, Colorado on a Contract basis. This position is ideal for a hands-on support specialist who enjoys resolving technical issues across a diverse user base while working with desktop systems, business applications, and core operational tools. The role offers broad exposure to end-user support, device management, account administration, and application troubleshooting in a dynamic environment.

Responsibilities:
Deliver second-level technical support for employees by diagnosing and resolving issues involving computers, software, printers, and network connectivity.
Provide day-to-day assistance in Windows, Mac, and Google Workspace environments, ensuring users can work effectively across multiple platforms.
Support teams across functions such as sales, marketing, finance, legal, warehouse, wholesale, and operations by responding to service requests and technical questions.
Track, update, and close support requests through the ticketing system while maintaining clear documentation of actions taken and outcomes.
Handle user lifecycle activities including onboarding, offboarding, account setup, access changes, and permission-related requests.
Assist with troubleshooting business applications and operational systems, using established procedures to address incidents related to functionality and data accuracy.
Escalate advanced infrastructure or network-related problems to external technology partners when additional expertise is required.
Carry out recurring IT operational tasks, support device deployment and break/fix work, and help maintain system access controls, door codes, and related permissions.
Contribute to data validation, issue correction, and reporting support by following documented workflows and identifying discrepancies for resolution.

Requirements

At least 3 years of IT support experience, including strong hands-on work in desktop support or help desk environments.
Proven ability to troubleshoot and support Microsoft Windows systems in a business setting.
Working knowledge of Mac devices and Google Workspace administration or end-user support.
Demonstrated skill in diagnosing technical issues, evaluating root causes, and applying effective solutions.
Strong communication and customer support abilities with a service-oriented approach to assisting end users.
Ability to manage tasks independently, prioritize competing requests, and work with limited supervision.
Experience following documented processes and contributing to process improvements when needed.
Background supporting business applications, multi-site operations, or industries such as beverage, retail, hospitality, manufacturing, or distribution is preferred.

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