IT - Application Support Specialist

Remote • Posted 4 hours ago • Updated 4 hours ago

Contract W2

Remote

$24 - $25/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Software Metrics
ServiceNow
Guidewire
Data Architecture
JIRA

Summary

Duration: 12 Months Contract

Job Description:

Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
Proficient with Microsoft Office (Word, Outlook, Excel)
Ability to analyse low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
Ability to think creatively and outside the box
Experience writing clear technical how-to guides.

Responsibilities:

Provide clear, timely, and professional communication to internal customers regarding their tickets
Collaborate with senior team members and other support teams to identify defects and assess user impact
Learn and understand new functionality implemented in monthly releases
Identify opportunities for continuous improvement
Participate daily in required team and support group meetings.

Experience:

5 years of IT experience
1 3 years of insurance industry experience (preferred)
Experience conducting user access reviews (preferred)
Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required

Skillsets:

Experience with Guidewire Suite

Education:

High School Diploma

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-04793
Posted 4 hours ago

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