Education and/or Experience:
Two years of college or technical school training (60 semester units or 90 quarter units) in information systems, networking, network technologies or a related field; and "hands-on" experience with personal computer applications. (Technical experience in hardware, software, and network installation and maintenance may be substituted in lieu of education on a year for year basis)
Two years position related experience installation and repair experience with LAN and WAN equipment (which includes wiring, routers, switches, cabling, and troubleshooting of physical layer)
Experience with Hewlett Packard Network Switches
Desirable knowledge and/or experience on the following:
Knowledge of Microsoft Operating Systems up to and including Windows Server 2012 and Windows 7
Knowledge of Microsoft Exchange 2013 and Microsoft Office Suite
Experience with Citrix XenApp, XenDesktop, Netscalers
Experience with Next Generation Firewalls and Firepower Services
Experience with proxy servers, firewalls, mail spam servers and VPN servers
Essential Responsibilities:
Responsible for the Installation, configuration, monitoring and problem resolution of Network switching equipment, Network routing equipment, Network wireless equipment
Monitors the District's WAN Connections
Conducts analog, digital and protocol tests of data communications channels and reconfigures and adjusts as necessary
Maintains database of location, type, configuration and communication linkage of all nodes on the District network
Works closely with users to determine needs and define problems; instructs users in the use of network and other data communications systems
Maintains current knowledge of changes in the data communications field; and suggests improvements to District network and related hardware and software applications to utilize available technology and meet current user needs
First level support of all Cisco VOIP and analog phone tickets
Installs Cabling as needed
Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during work using principles of excellent customer service
Performs additional related duties as assigned
Regular and reliable attendance and performance are required
Working knowledge of:
Hardware, software and networking protocols utilized in LAN, WAN and related data communication systems, including fiber optics and peripheral equipment
LAN switch and router management via telnet and web interfaces
Router protocols and setup thereof
TCP/IP communication
VLAN technology
Basic Cisco IOS command
Basic Nexus OS Command Line
Use and care of tools and equipment related to the installation, troubleshooting, maintenance and upgrading of a variety of voice/data networks and communication hardware and software
Record keeping practices and procedures
New and existing software, applications, databases, and hardware through formal and/or informal on-the job training and self-study
Ability to:
Prioritize competing requests for service; multiple tasks; and organize schedules to meet District requirements
Explain technical information to non-technical users
Prepare clear, concise reports, documentation and correspondence.
Communicate professionally and effectively, both orally and in writing
Work professionally and productively with all encountered in the course of work, including personnel in governmental agencies, local authorities, consultants, the general public, and District staff
Follow the safety and health rules and safe working practices applicable to the job
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