Technical Product Owner with SF Revenue Cloud Billing - Remote - Long term Contract

Job Title: Technical Product Owner with SF Revenue Cloud Billing

Location: Remote

Job Type: Long term Contract

Position Summary:

The Technical Product Owner will be a key member of the corporate platform team focused on

evolving the capabilities required by the global Customer Excellence organization. This product

owner will be a key bridge between the business and technology as well as with our cross platform

system teams. They will be responsible for definition, stakeholder management and creating focus

for the delivery teams enabling success by creating clarity in requirements, removing blockers and

prioritizing work.

The Customer Relationship Management Platform is a key strategic enterprise ecosystem. The goal is to enable the cloud based platform to be the one stop shop of managing our

customers from leads through the sales process, billing and support. Salesforce is the central

platform at the core of our CRM implementation. The platform enables our sales, care and finance

organizations to understand our customers end to end. This is going through a

transformation to consolidate all billing platforms into Salesforce and standardize our end to end

billing processes globally.

This person will work with the Product Delivery Lead on the overall strategy and roadmap of the

CRM platform focusing on capabilities around SF Revenue Cloud Billing while also working with the

technical delivery team to ensure successful rollout of global functionality. The candidate will be

expected to continuously learn about the capabilities in this space and be a thought leader

influencing the features delivered on the platform. Working with stakeholders across the company,

this leader will understand the needs at global and local levels to evolve the billing capabilities to

meet their needs. The platform team executes utilizing a mixture of agile and project methodology in

partnership with many different technical systems and business stakeholders. The product owner is

expected to be accountable for the definition of work for the scrum team(s) working on SF Revenue

Cloud Billing, prioritizing work, and providing clarity and focus.

Candidate will possess the necessary balance of strategic vision coupled with hands-on leadership

when needed to ensure delivery. Candidate should be an outstanding communicator capable of

describing the business impact and value of features as well as the transformational potential of

emerging technologies in this space. Must possess strong communication skills, be team oriented

and focused as well as senior-level influencing skills.

Principal Duties and Responsibilities:

Responsible for the definition of SF Revenue Cloud capabilities.

Manages effective stakeholder engagement across all levels. This includes the ultimate

users of the platform, benefactors, executives and champions.

Works with the delivery lead, solution architects and business stakeholders to gather

requirements, groom features, breaks down stories and facilitates story grooming with the

scrum teams

A talent multiplier who enables the team to continuously deliver, improve and increase

velocity

Understands and communicates the value being delivered by features in the platform.

Encourages creativity and challenge traditional thinking to solve business problems

Focuses on ensuring the platform is able to scale and deliver global standard capabilities

Keeps abreast of industry trends through benchmarking, participation in professional

associations, etc. in order to lead strategic business direction

Knowledge, Skills and Qualifications:

7+ years as a technology professional

Expert level understanding of working with Salesforce. Understanding of billing process and

capabilities.

Ability to understand business problems and bridge with technology capabilities

Experience with Agile teams and delivery. Experience as a product owner across multiple

scrum teams or product owner at a scrum of scrums level.

Strong, proven problem-solving skills with the ability to quickly analyze the most expedient

method to recover business operations

Must be committed to a culture of continuous improvement

Exceptional customer service skills, in addition to extensive experience working in a

team-oriented, collaborative environment.

Must be able to communicate effectively with users, executives and senior leaders at all

levels

Ability to effectively prioritize and execute tasks

Strong communication, influencing, and presentation skills

Exceptional organizational skills with the ability to manage multiple projects and teams with

competing priorities.

Preferred Skills:

Ability to work in a fast paced, high tech environment juggling multiple priorities while

meeting deadlines

Ability to maintain a positive attitude in high pressure situations and manage distributed

teams with competing priorities with tight deadlines

Agile Product Owner Certification

Best Regards,
Vivek Kumar Yadav
Assistant Manager Recruitment

VBeyond Corporation |