SAP Operations, Reporting & AI Analyst
Location : Dallas,
Contract
Position Summary
We are seeking a highly motivated contractor to support our SAP Support & Ops organization. This role will initially focus on developing executive-ready presentations, dashboards, reports, tracking tools, etc while helping streamline operational processes.
Over time, the individual will expand into supporting SAP S/4HANA transition initiatives, Operational Excellence programs, AI-enabled operations (AI Ops), and digital transformation efforts. This is an excellent opportunity for someone who enjoys combining business analysis, technology, automation, and AI innovation to solve real-world enterprise challenges.
Key Responsibilities
Operational Reporting/Reviews
Create and maintain executive presentations, leadership decks, and operational summaries.
Develop dashboards, reports, KPIs, and performance scorecards using Excel, Power BI, and related tools.
Analyze operational data and present insights in a clear, actionable format.
Support governance reporting, metrics reviews, and operational cadence activities.
Power App Development
Design, develop & maintain Power Apps Models based on the requirements received for the following:
Transition Trackers
RAID logs
Hypercare & Issue log
Resource Management tool
Governance and Status Reporting Dashboards
Service Review tools
AI, Automation & Innovation
Identify opportunities to leverage Microsoft Copilot, AI, and automation to improve productivity and decision-making.
Assist in building and maintaining AI-enabled solutions, knowledge repositories, and reporting mechanisms.
Support AI use-case tracking, benefit realization, and governance activities.
Participate in experimentation and proof-of-concept work involving AI technologies.
Assist with AI Ops transformation.
Partner with business and technical stakeholders to automate manual processes and improve operational efficiency.
SAP S/4HANA Transition & Support
Assist with S/4 transition planning, documentation, tracking, and readiness activities.
Assist with intake assessments, transition coordination, and operational handoff activities.
Collaborate with SAP functional, technical, and AMS teams on process improvements and knowledge management.
Operational Excellence
Support incident, problem, and change management tracking activities.
Assist with running best practices for major incidents, RCAs, solutions, lessons-learnt, etc.
Assist with Operational Excellence activities such as problem management, knowledge management, etc.
Assist with continuous improvement initiatives and operational maturity programs.
Help prepare materials for leadership reviews and operational governance meetings.
Desired Qualifications
Required
2 5 years of experience in business analysis, reporting, operations, or technology support.
Advanced Microsoft Excel and PowerPoint skills.
Experience creating dashboards and visualizations.
Excellent written and verbal communication skills.
Ability to work independently in a fast-paced environment.
Preferred
Experience with Power Apps, Power Automate, Power BI, and SharePoint.
Exposure to SAP ECC and/or SAP S/4HANA environments.
Familiarity with project management, governance, RAID management, or PMO activities.
Experience using Microsoft Copilot, AI tools, or automation technologies.
Knowledge of ITIL, AMS, incident management, or operational support processes.
Ideal Candidate Profile
The ideal candidate is:
Highly organized and detail-oriented
Comfortable working with executives and technical teams
Passionate about automation and AI
Strong in data analysis and storytelling
Able to translate business needs into practical solutions
Excellent communication & coordination skills
Interested in growing from reporting and operations support into SAP, AI, and digital transformation initiatives
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