Apply Now

Manager of Administration

• Posted 1 day ago • Updated 8 hours ago

Full Time

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Solaris
Preventive Maintenance
Project Management
Performance Management
Application Support
Finance
Research
Continuous Improvement
Business Process
Service Desk
Service Level
SLA
Management
Budget
Estimating
Office Management
Documentation
Forms
Data Processing
Management Information Systems
Communication
Systems Analysis
Data Management
Information Retrieval
Healthcare Information Technology
Health Care
Life Sciences
Recruiting

Summary

Our Healthcare client in the NYC area is seeking a Manager of Administration for the 5+ month contract through the remainder of the year. This will be full-time position and fully remote!

Hours:

This will be a remote weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am).
Consultant is expected to work holidays if necessary as we are a 24/7 service desk.
Candidates must work EST hours.

Summary:

The Manager of Administration will provide technical and application support, demonstrate competent IT literacy and ability to support the technology and applications in the functional areas (Clinical, Business Applications, Financial and Infrastructure Applications) the person in this role is responsible for the on-going support at level 2.

General Tasks and Responsibilities Will Include:

Understanding the flow of information through the Financial, Business, Clinical and Infrastructure applications
Responsible for documenting, researching and troubleshooting reported issues and requests
Identifies and acts on opportunities for continuous improvement
Understanding critical business process for supporting EITS Applications
Assist with the Enterprise Service Desk call volume when needed
Receive, prioritize, document and actively resolve end user help requests and Incidents
Triage requests and Incidents to ensure accurate transfers and escalation, per service level agreements (SLA)
Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
Follow escalation and paging procedures to ensure SLAs are being met
Provide support and services to users, seeking to resolve as many tickets as possible at level 1 and 2
Supervise and monitor staff
Directs the preparation of departmental budgets in conjunction with other departmental managers.
Coordinates the activities of the various segments of the department to assure timely and economical completion of projects.
Directs the preparation of cost estimates for current and proposed projects, reflecting the cost of equipment, man and machine hours required.
Establishes, reviews and controls documentation standards, including the development and control of forms.
Directs the collection and analysis of data and reports concerning departmental operations, methods, personnel utilization, space and equipment.
Monitor daily quality of tickets
Perform other duties and/or special projects as assigned

Requirements:

Bachelor's degree highly preferred
Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems
General knowledge of computer and communication capabilities, E.D.P. applications, systems analysis methodology, data management and information retrieval techniques; or, Satisfactory combination of equivalent experience and education.

To learn more about this and other positions, contact Andrew Felix at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .

#LI-AF1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10358453
Position Id: 032547
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support & Applications Manager

Remote or New York, New York

•

Today

job summary: We are seeking a highly organized and tech-savvy IT Support & Applications Manager to oversee our Level 1 and Level 2 Enterprise IT Services (EITS) support operations. In this role, you will lead a dedicated team of support staff ensuring the seamless operation and troubleshooting of NYC Health + Hospitals' core Clinical, Business, Financial, and Infrastructure applications. This position bridges the gap between technical troubleshooting and customer service excellence. If you are

Contract

USD55 - USD61

Service Desk Manager

No location provided

•

Today

Client First Technologies currently is seeking a Service Desk Manager in support of our government customer. The Service Desk Manager is responsible for the leadership, oversight, and day-to-day management of enterprise IT service desk operations supporting a high-volume, mission-critical environment. This role ensures the effective delivery of customer support services, incident response, ticket resolution, and service request fulfillment in accordance with established service level expectation

Full-time

IT Support & Applications Manager - New York, NY - Remote

New York, New York

•

Today

This will be a remote weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet). Understands the flow of information through the Financial, Business, Clinical and Infrastructure applications Responsible for documenting, researching and troubleshooting reported issues and requests Fosters a business-oriented culture and mi

Easy Apply

Contract

Depends on Experience

Application Support Analyst Lead

Arcadia, Wisconsin

•

14d ago

Build Your Career with Ashley Application Support Analyst Lead Schedule: Sun-Thur 10:30pm-7am CST (ONSITE) What Will You Do? The Lead Application Support Analyst is responsible for providing intermediate to advanced technical and problem resolution support on all of the Company's applications across the globe. While providing Level 3 and 4 support, this position will also create and maintain tools for support, provide mentoring and training to fellow team members, as well as IT Operations an

Full-time

Search all similar jobs