JOB DESCRIPTION:
The Deskside Support Engineer provides handson technical support for enduser devices
including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures
timely resolution of hardware and software issues, maintains accurate inventory records, and
supports the deployment of applications and equipment across the organization. The engineer
serves as the primary onsite technical resource for employees and collaborates with IT teams to
maintain a stable and secure computing environment.
Key Responsibilities
EndUser Device Support Troubleshoot and resolve issues with laptops, desktops,
monitors, docking stations, and peripherals.
Printer & Scanner Support Install, configure, and maintain printers, scanners, and
multifunction devices, including coordination with vendors when needed.
Software Installation Install, update, and configure approved software applications
following organizational standards and security policies.
Hardware Deployment Prepare, image, and deploy new devices; perform hardware
upgrades and replacements.
Inventory Management Track IT assets, maintain accurate inventory records, and
support lifecycle management of equipment.
Ticket Management Respond to and resolve service requests within defined SLAs
using the organization s ITSM platform.
User Support & Training Provide guidance to employees on device usage, basic
troubleshooting, and security best practices.
Collaboration Work closely with network, security, and systems teams to escalate
issues and support broader IT initiatives.
Compliance & Security Ensure all devices meet security, patching, and compliance
requirements.
Required Qualifications
Experience supporting laptops, desktops, printers, scanners, and related hardware.
Strong knowledge of Windows OS, basic networking, and common enterprise
applications.
Familiarity with imaging tools, device management platforms, and ITSM ticketing
systems.
Ability to diagnose hardware and software issues efficiently.
Strong communication and customer service skills.
Never miss an opportunity! Create an alert based on the job you applied for.
