DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Software Engineer – Project Lead
Location: Columbia, SC
Duration: 12 Months
Scope of the project:
Client is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and intaking new requests into Service Manager, working in the Cireson Web Portal and Developing workflows in System Center Orchestrator.
Daily duties/responsibilities:
Essential Responsibilities:
- The Service Manager Engineer will report to the Client Bureau Chief of Information Technology Services. They will work with Client business units to collect and develop requirements for System Center Service Manager request and service offerings. The position is focused on administration and creation of new requests.
- Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
- Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service request offerings.
- Maintain, update, patch Service Manager, Orchestrator, and Cireson.
- Develop Reporting on Service Manager Usage.
- Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager request offerings.
- Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment and make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
- Some afterhours project and platform support will be expected.
Program Experience:
Current or recent experience with Microsoft System Center Service Manger is required and will be given the highest weight. Experience should include well documented success with previous Microsoft System Center projects.
Technical Knowledge:
Recent experience related to any or all the following technologies would be considered required for this position:
- MS System Center Service Manager
- MS System Center Orchestrator
- Cireson web portal for Service Manager
Required skills (rank in order of Importance):
- Minimum 3 years of working in a development role supporting Microsoft System Center Service Manager. Candidate needs to be able to demonstrate a deep understanding of services & features, site design & best practices.
Preferred skills (rank in order of Importance):
- Working knowledge of Cireson web portal for Service Manager
- Working knowledge of System Center Orchestrator
Required education/certifications:
- Bachelor’s degree and/or 5 years of recent related work experience
Preferred education/certifications:
- Microsoft Server Administration Related Certifications
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