DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Business Analyst
Location: Columbia, SC
Duration: 12 Months
Scope
Under limited supervision reporting to Client’s General Counsel, serves as a Business Analyst responsible for analyzing business needs of our collection team as their duties relate to the enforcement of South Carolina tax laws. This individual will be responsible for sharing knowledge of the use of tax data contained in our integrated tax systems to effectuate successful team collections. In addition, knowledge of the various sections and their functions within Client is critical in being able to navigate through the agency for assistance and support needed. Analyzing and recommending enhancements to Client tax systems to provide reports to improve the functionality of the team is also a responsibility of this analyst. This individual will work with Client’s upper management as well as the Director to evaluate and troubleshoot any and all collection issues with the team, and after analysis of same, provide business solutions. Knowledge in all areas of taxation administered by Client is essential to this position, along with expertise in analyzing specific collection reports generated by our integrated tax systems.
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Work closely with Security and Technology Services staff as needed.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related- improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders within DOR.
- Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
- Prioritize numerous issues of varying severity and effectively manage the resolution of collection accounts taking into consideration time constraints due to expiration of liens within IT systems.
- Good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper Management and team members.
- Mentor and lead staff members.
Technical
- Troubleshoot and recommend solutions and/or enhancements for collections data regarding various collection reports generated by our integrated tax systems.
- Recommend new reports that will enhance success of the team to identify debtors through tax systems.
- Maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
- Adhere to corporate information security guidelines and promote information security among team members.
- Performs other duties and special projects assigned pertaining to tax systems.
Required Skills
- 3+ Years of Process Improvement Experience
- 3+ Years of Integrated Tax System Experience
- 3+ Years of Experience Training Team Members on Tax Data
- 3+ Years of Experience in State Government
- 3+ Years of Experience with SharePoint
- Ability to analyze and make enhancements to integrated tax systems
- Bachelor's Degree – field of study is open but the degree must be complete and verifiable
Preferred Skills
- GENTAX Experience
Additional Skills
- Experience with process improvements
- Must have initiative, be self-motivated
- Leadership skills and Supervisory experience
- Ability to communicate clearly, both orally and written
- Ability to prioritize tasks
- Ability to support team members in their job duties
- Ability to analyze needs of team members
- Ability to multi-task and possess time management skills
- Ability to establish and maintain excellent working relationships with business users, management and IT staff
- Ability to create solutions for systemic team issues
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