IT Help Desk Technician

job summary:

This role will troubleshoot and resolve technical issues. Must be a Wisconsin resident prior to starting. Local candidates strongly preferred. Position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardless of the outcome. This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner.

location: Madison, Wisconsin

job type: Contract

salary: $22.12 - 25.05 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments
• Direct support of customers over the phone will be a primary function of this role as well as hands on support for staff and partners being required as you resolve daily user issues covering a wide range of application support tasks
• Troubleshooting and resolving users issues quickly and successfully on first contact whenever possible and collaborating with internal and vendor technical support to resolve or document technical solutions.

qualifications:

- Excellent IT troubleshooting skills and ability to resolve daily user issues covering a wide range of application support tasks

- Experience supporting online case management applications

- Experience with Jira Service Management software

- Troubleshooting customer issues to find a timely resolution

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.