DialogGPT Product Owner

Hi,

Our client is looking DialogGPT Product Owner for Long term project Malvern, PA below is the detailed requirements.

Job Title: DialogGPT Product Owner

Location: Malvern, PA

Position: Contract

Job Description:

• Own end to end conversational AI capability design using Kore.ai XO11 DialogGPT
• Define dialog patterns, prompt standards, routing logic, and escalation frameworks
• Establish clear guidelines for when DialogGPT is used versus NLP or rules based flows
• Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations
• Drive prioritization of intents, journeys, and enhancements based on business value and effort
• Partner with business, UX, engineering, and platform teams to guide delivery
• Review conversation analytics and transcripts to identify optimization opportunities
• Ensure consistency across voice and digital conversational experiences

Key deliverables

• Conversational architecture and routing standards
• DialogGPT prompt and response design guidelines
• Intent prioritization and rollout roadmap
• IVR and legacy bot conversion plans
• Success metrics including containment, deflection, and customer satisfaction impact

Required qualifications

• Proven experience designing conversational AI and LLM driven dialog systems
• Hands on experience with Kore.ai platform, preferably XO11
• Experience designing large scale voice and chat experiences
• Strong ability to translate business requirements into conversational designs
• Comfort operating in evolving AI and experimentation driven environments