REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments. 3. Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools. 4. Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals. 5. Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables. 6. Strong editing, information-architecture, document-organization, formatting, and quality-control skills. 7. Ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines. | PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments. 2. Experience with documentation recovery, knowledge-management, or large-scale documentation-standardization initiatives. 3. Experience designing and administering SharePoint-based documentation libraries, templates, metadata, and lifecycle practices. 4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks. 5. Government or other highly regulated environment experience. |
REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification. | PREFERRED EDUCATION/CERTIFICATIONS:
Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification. Certifications are preferred but will not substitute for demonstrated experience and an excellent portfolio. |
INTERVIEW PROCESS:
Resume and portfolio review followed by one panel interview with IT leadership and key subject-matter experts. Candidates should provide 2-3 sanitized examples of prior technical documentation, preferably including SOPs, runbooks, technical/process documentation, recovery documentation, diagrams, or comparable work. Portfolio quality, organization, clarity, technical depth, and the candidate's ability to explain how the documents were developed will be important selection factors. | additional Skills or duties: - Exceptional ability to translate technical concepts and SME knowledge into clear, concise, accurate, usable documentation. - Ability to manage multiple documents and review cycles while maintaining consistency and attention to detail. |
Never miss an opportunity! Create an alert based on the job you applied for.
