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Service Desk I

Arlington, VA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Insurance
Information Security
ISS
Banking
Cyber Security
IT Operations
Risk Management
Finance
IT Service Management
Training
Technical Support
ITIL
Communication
Customer Service
Continuous Improvement
Service Desk
Security Clearance
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2611649

Location: Arlington, VA, US

Date Posted: 2026-04-22

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system.

Responsibilities:

Contractor personnel will provide continuous 24x7x365 monitoring and support for all designated IT Services. Service Desk analysts will deliver first-level technical support, ensure timely incident and request handling, and maintain a professional, customer-focused approach in all interactions.
Provide first-line technical support for incidents and service requests across all operational hours.
Follow established procedures, knowledge articles, and escalation paths to resolve customer issues efficiently.
Communicate clearly and professionally with customers using effective oral and written communication skills.
Document all interactions, troubleshooting steps, and resolutions accurately within the ITSM system.
Escalate complex or unresolved issues to higher-tier support teams as required.
Support monitoring activities and respond to alerts or system notifications according to operational procedures.
Maintain awareness of supported technologies, products, and updates as defined in the training plan.
Uphold a customer-focused attitude, demonstrating politeness, helpfulness, and understanding in all interactions.

Qualifications

?EDUCATION AND EXPERIENCE:

Associate's Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.
Minimum of two (2) years of experience in an IT Service Desk or technical support role.
ITIL v4 Foundations certification.
Strong oral and written communication skills with a professional, customer-service-oriented demeanor.
Ability to work rotating shifts, including nights, weekends, and holidays, to support 24x7x365 operations.
Ability to follow established processes and contribute to continuous improvement of Service Desk procedures.
Reliability and punctuality to ensure consistent coverage across all shifts.
Ability to obtain and maintain a Public Trust clearance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2611649
Posted 3 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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