Role : Help Desk Program Manager
Location : El Paso, TX (100% Onsite)
Job type : Full time
Active Secret Clearance is required
Required Certifications (Must be current):
CompTIA Security+
CompTIA A+
Windows Computing Environment Certification (Windows 10/11 or equivalent)
Microsoft Certification (Windows 10 or similar)
Overview:
We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is responsible for ensuring reliable, responsive IT support for a mixed workforce while maintaining compliance with federal standards.
This is a high-visibility role where strong leadership and consistent service delivery directly impact daily operations.
What You'll Do:
Serve as the primary point of contact for contract operations and client stakeholders
Oversee IT help desk support for a 250+ user environment
Ensure timely resolution of service tickets across desktop, network, and peripheral systems
Lead and manage help desk personnel, including a Lead Technician and support staff
Monitor performance metrics, service levels, and user satisfaction
Ensure compliance with federal and contract requirements
Coordinate staffing, scheduling, and continuity of operations
Oversee support of Windows environments, Microsoft Office, and Adobe products
Required Qualifications:
Active Secret Clearance
5+ years of IT experience
3+ years managing help desk or IT support teams/contracts
Strong understanding of enterprise IT support environments
Experience supporting federal clients and regulated environments
Avinash Kumar Sr. IT Recruiter
Email- Phone Number : +1 321 7856 062
STELLENT IT A Nationally Recognized Minority Certified Enterprise
"Happiness can be found, even in the darkest of times, if one only remembers to turn on the light."
- JK Rowling
Never miss an opportunity! Create an alert based on the job you applied for.
