Help Desk Lead//El Paso, TX//FTE//Active Secret Clearance required

Role : Help Desk Program Manager Location : El Paso, TX (100% Onsite) Job type : Full time Active Secret Clearance is required Required Certifications (Must be current): CompTIA Security+ CompTIA A+ Windows Computing Environment Certification (Windows 10/11 or equivalent) Microsoft Certification (Windows 10 or similar) Overview: We are seeking an experienced Program Manager to lead IT Help Desk operations supporting a federal client in a secure, mission-driven environment. This role is re

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Help Desk Support, System Administration, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE Experience: 1 + years of related experience ship Required: Yes Job De

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Hardware Maintenance, Hardware Services, IT Hardware, Technical Support Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 1 + years of related experience ship Required: Yes Job Description: We are GDIT.

Overview Employment in this role is conditional upon successful execution of the contract by the client. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwo