Help Desk Support Analyst

National company // Growing + great pay & benefits

This Jobot Consulting Job is hosted by: Henry Chung
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $26 - $28 per hour

A bit about us:

We are working with one of the largest leading performance engineering and manufacturing companies in the country! They have continued to see continued growth and success within the Automotive industry and continuously investing into the company.

Why join us?

• Great health benefits
• Top end pay for the market
• Mindful working environment for all employees
• Strong company reputation (within the industry)

Job Details

We are seeking a motivated IT Support Specialist to provide technical assistance and day-to-day support for end users across the organization. This individual will serve as a key point of contact for troubleshooting hardware, software, network, and system-related issues while delivering strong customer service and timely resolution of support requests.

Responsibilities
Respond to technical support requests via phone, email, and ticketing systems
Troubleshoot hardware, software, networking, and connectivity issues for desktops, laptops, printers, mobile devices, and other end-user systems
Escalate advanced technical issues to internal IT teams or third-party vendors when necessary
Assist with user account management, password resets, and access permissions
Install, configure, maintain, and update hardware and software systems
Document support requests, resolutions, and technical procedures accurately
Support remote users and devices across multiple locations
Help maintain system performance, security, and endpoint management processes
Educate employees on technology best practices and cybersecurity awareness
Assist with developing internal IT documentation and knowledge base materials
Perform additional IT support duties as assigned

Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Previous experience in help desk, desktop support, or technical support environments
Working knowledge of Windows, macOS, and Microsoft 365 environments
Familiarity with networking fundamentals including TCP/IP, DNS, and VPN connectivity
Experience with Active Directory, Group Policy, and endpoint management tools
Strong troubleshooting, organizational, and problem-solving skills
Excellent verbal and written communication abilities

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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