Technical Enablement Lead

Technical Enablement Lead

 Location: 100% remote

Key Responsibilities

1. Use Case Development & Operationalization

• Translate delivered technology solutions and platform capabilities into clear, practical business use cases.
• Partner with business teams to understand workflows and determine how existing solutions can be incorporated into day-to-day work.
• Define use-case workflows, expected outcomes, prerequisites, and success criteria.
• Help move use cases from pilot or proof of concept into repeatable business processes.
• Maintain reusable examples, templates, playbooks, and best practices for approved use cases.

2. Use Case Scaling

• Identify successful use cases that can be replicated across additional teams, functions, or business areas.
• Develop repeatable frameworks and playbooks that simplify expansion of proven use cases.
• Partner with Program Management, Change Management, business stakeholders, and technical teams to support broader rollout.
• Identify adoption or implementation barriers and route technical issues to the appropriate solution owners.
• Capture lessons learned and incorporate them into future use-case rollouts.

3. Technical Enablement & Training

• Build technical proficiency around newly introduced tools, platforms, AI capabilities, and delivered solutions.
• Develop practical training focused on how employees will use the technology within their roles and workflows.
• Create technical training materials, demonstrations, user guides, workshops, learning paths, and hands-on exercises.
• Lead live training sessions, office hours, demonstrations, and other technical enablement activities.
• Develop train-the-trainer approaches where appropriate to extend knowledge and support scale.
• Tailor training from foundational education through advanced use-case implementation based on user needs.

4. Adoption & Continuous Improvement

• Track adoption and usage of enabled use cases after rollout.
• Gather user feedback to identify knowledge gaps, usability challenges, and opportunities to improve enablement.
• Share structured feedback with the teams responsible for the underlying capability or technical solution.
• Identify where additional training, documentation, or enablement is needed to improve adoption and proficiency.

5. Cross-Functional Partnership

• Partner with Campaign Capabilities teams that identify and prioritize new capabilities.
• Partner with Brian and internal technology teams, Infosys, Accenture, and other implementation partners that architect, configure, build, and deliver technical solutions.
• Partner with Program Management on rollout planning, milestones, dependencies, and execution.
• Partner with Change Management to align technical training with communications, readiness, and stakeholder adoption.
• Partner with Business Operations on governance, measurement, documentation, and ongoing operating processes.
• Work directly with business teams and end users to ensure solutions can be incorporated into real-world workflows.