Sr ServiceNow Developer

AVA Consulting is seeking a Sr ServiceNow Developer

Location: Remote - US

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

• We are seeking a Senior ServiceNow Developer to lead the enhancement and modernization of an existing intake and review workflow into its next-generation, streamlined version. The ideal candidate will have deep ServiceNow platform expertise, strong development experience across multiple app scopes, and the ability to independently analyze complex requirements and deliver scalable, maintainable solutions.
• This role focuses on redesigning and extending a mixed implementation that currently spans ITSM configurations, legacy workflow editor logic, and custom components built within the security operations app scope. The developer will work closely with internal SMEs and supporting ServiceNow engineers but is expected to operate autonomously and drive technical execution.

Responsibilities:

• Lead the modernization and enhancement of an existing intake and review workflow, including redesigning legacy structures into scalable, maintainable, and user-friendly solutions.
• Build dynamic, rules-driven form logic and risk-based dDecisioning capabilities using maintainable, table-driven configurations.
• Develop and optimize integrations with external systems through secure rest APIs, including data modelling and field mapping.
• Redesign and streamline multi-team review workflows into a simplified, consolidated review experience using modern ServiceNow capabilities.
• Enhance User Experiences Across Service Portal and Workspace/Next experience, ensuring intuitive submission and Review Flows.
• Produce clear technical documentation, follow platform governance best practices, and collaborate effectively with internal development teams.

Required Skills & Experience

• 5+ years of hands-on ServiceNow development experience, including complex customizations.

Strong Proficiency With:

• Javascript (Server & Client-Side)
• Script Includes, Business Rules, Client Scripts
• Flow Designer & Workflow Editor
• Scoped Application Development
• Rest Integrations And Authentication (OAUTH2/JWT)
• UI Builder and Workspace/Next Experience
• Service Portal Development (Widgets, Angularjs, Portal Configuration)
• Experience Working Across Multiple App Scopes (ITSM, SECOPS, CUSTOM APPS).
• Deep Understanding of Data Modelling, Table Structures, and Platform Architecture.
• Ability to create maintainable, admin-friendly logic structures (lookup tables, dynamic rules, modular flow components).

Soft Skills & Working Style:

• Able to work independently with minimal supervision.
• Strong analytical skills and ability to reverse-engineer legacy solutions.
• Good communication skills capable of explaining technical topics to non-technical stakeholders.
• Highly organized, reliable, and proactive in identifying challenges early.

Preferred Qualifications:

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM or SECOPS Module Certifications
• Experience Modernizing Legacy ServiceNow Implementations.
• Prior experience building rule-based engines or dynamic decisioning workflows.
• Experience in large enterprises or regulated environments.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

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