Salesforce Business Analyst

Position    : Salesforce Systems Analyst
Location    : Remote
Duration    : Long Term

As a Salesforce Systems Analyst supporting CMS, a typical day will include:
•    Identify and analyze business needs, conduct requirements gathering, and define scope and objectives for system and process changes.
•    Serve as a liaison between business stakeholders and technical teams, documenting business processes, requirements, user stories, and acceptance criteria.
•    Conduct fit-gap analysis between business requirements and Salesforce functionality.
•    Support development of process flows, data requirements, and system documentation.
•    Perform complex analytical tasks including data, cost/benefit, and process measurement analyses.
•    Prepare and maintain project plans, schedules, and internal deadlines for deliverables.
•    Monitor progress and report on performance to ensure contractual and schedule objectives are met.
•    Participate in, and lead sections of client-facing meetings, capturing notes, action items, and follow-up tasks.
•    Support backlog grooming, requirements prioritization, and sprint planning activities.
•    Develop and refine documentation such as reports, briefing materials, and analysis summaries.
•    Research and apply process improvement techniques and industry best practices.
•    Collaborate with cross-functional teams to ensure alignment on requirements and delivery expectations.
•    Develop test plans, test scenarios, test cases, and acceptance criteria aligned to Salesforce functionality.
•    Execute functional testing, regression testing, and validation of Salesforce features, integrations, and workflows.
•    Log, track, and retest defects in JIRA, partnering with developers and product owners to ensure timely resolution.
•    Support release readiness by validating user stories against acceptance criteria and participating in sprint demos.
•    Coordinate with QA teams and SMEs to ensure adequate test coverage across business processes.
•    Perform early exploratory testing to identify potential issues or gaps prior to formal QA cycles.
•    Support testing activities by clarifying requirements, validating user stories, and confirming acceptance criteria.

To be successful in this role, the ideal candidate will possess:
•    Excellent written communication skills, with the ability to translate client and leadership requirements into clear business process documentation, user stories, test scenarios, and testing guidance for development and QA teams.
•    Excellent verbal communication and collaboration skills, with the ability to effectively communicate business needs, clarify requirements, and facilitate alignment between technical and non-technical stakeholders.
•    Strong time-management and organizational skills, with the ability to prioritize multiple testing, documentation, and delivery activities.
•    Strong self-motivation and initiative, with the ability to work independently, manage priorities, and deliver high-quality results in a remote or hybrid Agile environment.

What you'll need:

•    Bachelor’s degree with 5+ years of relevant IT system testing experience.
•    Active Salesforce Agentforce, Salesforce Certified Quality Analyst, Salesforce Business Analyst, and/or Salesforce Administrator certification.
•    5+ years of hands-on Salesforce experience, including experince with requirements, data modeling, documentation, or process development
•    5+ years of hands-on experince performing manual testing of Salesforce applications with any clouds, like Sales, Service or Experience Clouds.
•    Experience developing user stories, acceptance criteria, and business process documentation.
•    Expert experience with defect tracking tools such as JIRA.
•    Experience developing and executing test cases, test scripts, or acceptance test procedures.
•    Strong verbal and written communication skills, including the ability to interface with technical and non-technical stakeholders.
•    Hands-on experience using JIRA, Confluence, and SharePoint or similar tools.
•    Proficiency with Microsoft Excel, PowerPoint, Word, and Visio.
•    Experience working in Agile (Scrum or SAFe) environments.
•    Must be able to obtain T4 Public Trust clearance.
•    Must have lived in the United States at least three (3) out of the last five (5) years.

Preferred Qualifications:
•    Experience working with the Centers for Medicare & Medicaid Services or other federal healthcare programs.
•    Experience with test management tools (e.g., TestRail, Zephyr, or equivalent).
•    Experience supporting automation testers (not performing automation directly but understanding frameworks).
•    Experience validating Salesforce integrations, workflows, or data transformations.
•    Experience conducting data analysis or supporting reporting needs.
•    Active SAFe or other Agile certification(s).
•    Ability to work independently and manage multiple priorities.
•    Strong analytical, problem solving, and process mapping skills.
•    Familiarity with Section 508 testing or accessibility validation (not required but increases flexibility).
•    Experience facilitating meetings, eliciting information from SMEs, and documenting complex business processes.