Customer Onboarding Manager

Denver, CO (Hybrid - 2-3 Days In Office)

This Jobot Job is hosted by: Kelly Breen
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $75,000 - $110,000 per year

A bit about us:

Founded nearly a decade ago and based in Denver, with a growing national footprint, we are a technology-enabled storage solutions provider helping enterprise organizations centralize and manage storage assets across the country. Powered by proprietary technology, we streamline the administrative complexity of managing distributed storage portfolios, creating efficiencies across operations, procurement, and sales teams. We are a high-growth, private equity-backed organization building a scalable enterprise sales engine.

Why join us?

• Competitive Compensation: $75,000-$100,000 base + 10% discretionary bonus
• Full Benefits: Medical, dental, vision, 401K with a match, and unlimited PTO
• Hybrid Flexibility: 2-3 days per week in Denver office
• Strong Leadership Exposure: Direct partnership with CEO
• Growth Trajectory: Join during scaling phase with significant upside, this is a newly created position designed to grow

Job Details

Key Responsibilities
Onboarding & Implementation
Own project management for new customer implementations from contract signature through steady-state handoff
Lead kickoff meetings, build structured implementation plans, and own portal setup including account hierarchy, roles, and permissions
Lead platform demos and deliver training sessions that prepare customers for go-live
Expansion & Handoff Management
Own expansion projects - new locations, new services, and scope changes - on the same playbook as net-new onboarding
Take clean handoff from Sales Operations and run a formal handoff meeting to Client Operations at the close of every implementation
Documentation & Communication
Author project charters and convert kickoff notes into formal requirements documentation
Send weekly customer-facing status updates and gather post-implementation NPS and CSAT feedback
Qualifications
4-6 years in customer onboarding, implementation, or project management within SaaS or tech-enabled services
Proven experience managing complex implementations from kickoff through go-live
Strong project management skills; proficiency with Monday.com or MS Project and HubSpot
Excellent communication skills with comfort leading kickoff meetings, training sessions, and go-live reviews
Customer-focused, highly accountable, and comfortable in a high-growth environment

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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