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GRC & Security Compliance Engineer, Customer Assurance

Hybrid in Durham, NC, US • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Contract Independent

12 Months

No Travel Required

Hybrid

$50 - $52/hr

Vailexa Technology LLC

Fitment

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Job Details

Skills

GRC
Compliance

Summary

Job Title: GRC & Security Compliance Engineer, Customer Assurance Requests

Location: Research Triangle Park (RTP), NC

Duration: Long term ongoing contract

Who You Are:

A detail-oriented problem solver with a track record of delivering accurate, high-quality customer support.
Possess working knowledge of governance, risk, and compliance (GRC), security compliance, and information/data governance considerations relevant to customer data requests.
Comfortable performing audits and digging into data quality issues to find and fix inaccuracies at the source.
Comfortable working with emerging AI tools and interested in helping shape how AI supports customer service.
Skilled at managing multiple requests, prioritizing effectively, and meeting deadlines in a dynamic environment.
Thrive in collaborative, cross-functional environments and build strong relationships with collaborators at all levels.
Analytical and resourceful, with sound judgment in ambiguous or complex situations.
Passionate about continuous improvement and committed to maintaining high standards of service quality and accuracy. Responsibilities:
Own and respond to customer information requests for assigned products, ensuring accuracy and consistency.
Perform customer audits for products in scope, validating evidence and ensuring responses are supportable and accurate.
Identify, clean up, and correct data quality issues in product and compliance documentation that could lead to inaccurate customer responses.
Maintain up-to-date product documentation and knowledge resources for customer-facing teams.
Review and help train the AI tools used to support customer requests, improving accuracy and response quality over time.
Partner with internal teams to research and resolve complex or escalated customer requests.
Build and maintain relationships with internal stakeholders and partners to ensure service needs are met.
Identify and help implement best practices, tools, and technologies to optimize service delivery.
Monitor performance metrics and contribute to continuous improvement efforts.
Support change management as new processes and technologies are adopted.
Ensure compliance with relevant data privacy, security, and regulatory requirements.
Provide coverage and knowledge-sharing support for teammates as needed.

Required Qualifications:

Bachelor's degree in Business, Information Management, Computer Science, or a related field, or equivalent experience.
3+ years of experience in customer facing, consulting, information management, or a related role.
5+ years of cybersecurity compliance / GRC experience, with working knowledge and expertise across core security domains (e.g., risk management, data privacy, identity and access management, security controls, and incident response).
Background in governance, risk, and compliance (GRC) or security compliance, with essential domain knowledge of the products and customer requests supported.
Experience performing audits or similar evidence-based reviews, including identifying and remediating data quality issues.
Strong analytical, creative, and strategic problem-solving skills.
Strong cross-functional collaboration skills, with the ability to work effectively across product, engineering, security, and legal teams.
Ability to navigate ambiguous situations and exercise sound judgment with incomplete information.
Strong communication skills.
Interest in or experience working with AI-enabled tools. Preferred Qualifications:
Knowledge of customer information systems, data governance, or compliance requirements.
Experience with GRC frameworks, standards, or tools (e.g., NIST, ISO 27001, SOC 2, or similar) is a plus.
Formal audit experience (internal audit, compliance audit, or similar) is a plus.
Experience training or improving AI or automation tools.
Strong negotiation skills.
Background or familiarity with regulatory requirements is a plus.
Excellent communication, interpersonal, and stakeholder management skills.
Experience working in a global organization is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91142526
Position Id: 9131645
Posted 9 hours ago

Company Info

About Vailexa Technology LLC

Preferred by our clients for more than a year, Vailexa is one of the leading staffing solutions, workforce solutions, consulting, and enterprise results in immediate productivity, improve mentioned work culture, and an unwavering commitment to customer satisfaction.

We provide services in multiple domains such as IT Staffing, Healthcare Staffing, Consulting & Modern Enterprise Solution, and Workforce Solutions for organizations of all nature, ownership, and business verticals. We have experience in designing, developing, and delivering customized personnel solutions to meet your unique needs.

Established in 2020, Vailexa has made a mark in a short period, all due to our quality and a vast range of services. We have now become the preferred recruitment, workforce solutions, and staffing partners of many enterprises in many business verticals.

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Neha Srivastava

Recruiter @ Vailexa Technology LLC

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