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Helpdesk Technician

Northborough, MA, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

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Job Details

Skills

Collaboration
Communication
CompTIA
Computer Hardware
Conflict Resolution
Customer Service
Documentation

Summary

We are looking for Helpdesk Technician for our client in Northborough, MA

Job Title: Helpdesk Technician

Job Location: Northborough, MA

Job Type: Contract

Job Overview:

Pay Range: $17hr - $22hr

Accountabilities:

Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.
Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.
Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).
Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.
Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.
Knowledge, Experience & Technical Know-How.
Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.
Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.
Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.
Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Qualifications Certifications:

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.
Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.
Customer Service: Strong customer service orientation with a focus on user satisfaction.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: MA_HETA_0408
Posted 18 hours ago

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