Client Technology Analyst

Framingham, MA, US • Posted 15 hours ago • Updated 15 hours ago

Contract W2

No Travel Required

On-site

$25 - $32/hr

Trigent Software, Inc. Account Number

Fitment

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Job Details

Skills

Communication
IT Service Management
Microsoft Office
Multi-factor Authentication
Technical Support

Summary

Job Title: Client Technology Analyst (IT Support)

<>Location: Framingham, MA
Work Mode: 100% Onsite
Duration: 9–12 Month Contract

<>Position Overview

We are seeking a Client Technology Analyst to provide frontline technical support to end users. This is an entry-level role responsible for delivering high-quality endpoint, application, and account support through multiple service channels including in-person, phone, and ticketing systems. The analyst will act as the first point of contact for technical issues and escalate more complex problems as needed.

<>Key Responsibilities

Client Support & Service Delivery

Provide Tier 1 technical support for desktops, laptops, and mobile devices (Windows and macOS)
Troubleshoot hardware, operating system, and application issues
Support Microsoft 365 services (Outlook, Teams, OneDrive, Office applications)
Assist with account access issues, password resets, and MFA troubleshooting
Respond to service requests and incidents in a ticketing system within defined SLAs

Endpoint & Software Support

Image, configure, and deploy Windows and macOS systems
Install and support standard software and peripherals
Perform basic diagnostics and resolve endpoint performance issues
Assist with hardware setup, replacement, and asset lifecycle processes

Customer Experience & Communication

Deliver professional and responsive customer service
Document issues, troubleshooting steps, and resolutions clearly
Communicate updates and timelines effectively to users
Escalate issues appropriately when required

Operational & Team Support

Follow IT processes, standards, and documentation
Participate in on-site or walk-up support as needed
Contribute to knowledge base articles and process improvements
Collaborate with internal IT teams for issue resolution

<>Project & Initiative Support

Assist with device rollout and refresh initiatives
Support system upgrades, migrations, and deployments
Help with communication tool transitions (setup, testing, basic troubleshooting)
Participate in software deployment and post-install support
Maintain accurate inventory and asset tracking
Execute assigned project tasks and escalate risks when needed

<>Required Qualifications

Associate’s degree or equivalent experience
0–2 years of experience in IT support, help desk, or customer service
Basic knowledge of Windows and/or macOS
Familiarity with Microsoft Office / Microsoft 365 tools
Understanding of basic hardware troubleshooting
Strong communication and interpersonal skills
Ability to work independently and in a team environment

<>Preferred Qualifications

Bachelor’s degree in IT, Computer Science, or related field
Experience in an enterprise or educational environment
Familiarity with ticketing tools (e.g., ServiceNow or similar ITSM platforms)
Exposure to endpoint management tools (e.g., MECM, Jamf)
Knowledge of identity and access management concepts
CompTIA A+ or similar certification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126494
Position Id: 8933695
Posted 15 hours ago

Company Info

About Trigent Software, Inc. Account Number

Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs), Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence. Trigent provides offshore software development, outsourced product development, web and custom application, product engineering, mobile application development & testing services SharePoint consulting, cloud, SaaS, system integration, legacy system migration, software quality assurance and testing, AS/400, and technical support services from its offshore development center in Bangalore. Trigent’s mission is to enable customers 'Overcoming Limits' of competitiveness, productivity, technology complexity, time, and budget constraints through offshore software development and outsourced product engineering. Visit www.trigent.com for more information on our IT consulting services.

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