Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide technical assistance and support to end-users, ensuring smooth operations across hardware, software, and system platforms. This is a long-term contract position offering the opportunity to work onsite and contribute to a dynamic environment within the health and biotech industry.
Responsibilities:
Provide onsite desktop support, addressing technical issues and ensuring optimal system functionality.
Assist users at IT kiosks with troubleshooting and resolving hardware or software concerns.
Manage and support Windows operating systems, including configuration and updates.
Utilize Office 365 tools to support end-user needs and resolve application-related issues.
Administer Active Directory tasks, such as user account management and permissions.
Work with Azure platforms to support IT infrastructure requirements.
Respond to service desk tickets to resolve technical issues efficiently and effectively.
Perform basic troubleshooting across hardware and software platforms to ensure seamless operations.
Collaborate with team members to identify and implement process improvements.
Maintain accurate records of issues and resolutions to enhance support services.
Requirements
At least 3 years of experience in Help Desk or Desktop Support roles.
Proficiency in Active Directory for account management and permissions.
Strong knowledge of Windows 10 and Microsoft Windows systems.
Experience with Office 365 applications and troubleshooting.
Ability to handle service desk tickets and provide timely resolutions.
Familiarity with Azure platforms and IT infrastructure.
Solid troubleshooting skills across hardware and software.
Excellent communication and interpersonal skills for user support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02100-0013402328
- Posted 3 hours ago
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