Description
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards.
Responsibilities:
Configure, deploy, and update mobile devices to support organizational needs.
Enforce security policies and ensure compliance across all mobile platforms.
Provide technical troubleshooting and support for mobile device issues.
Monitor device usage and performance, generating reports to inform decision-making.
Develop and deliver user training materials and documentation on mobile device usage.
Procure and manage inventory for mobile devices and related equipment.
Stay informed on the latest iOS and Android enterprise features and industry trends.
Manage relationships with third-party vendors, ensuring service level agreements are met.
Requirements
Extensive experience with Microsoft Intune for device management, policy creation, and application deployment.
Strong skills in administering WatchGuard security solutions, including configuration and monitoring.
Advanced ability to create actionable reports and analytics on device and security performance.
Proven experience in budgeting IT resources and managing cost-effective solutions.
Excellent communication skills for presenting technical information to diverse audiences.
Proficiency in mobility management and MDM technologies.
Familiarity with Microsoft Windows and handling service desk tickets.
At least five years of relevant experience in IT support and mobile device management.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03720-0013400885
- Posted 3 hours ago
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