Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills.
Responsibilities:
Provide first-level technical support to users by addressing hardware, software, and network-related issues.
Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users.
Perform basic troubleshooting for Windows environments, identifying and resolving technical problems.
Administer and maintain Active Directory, including user account setups and modifications.
Assist with the installation, configuration, and updates of Windows 10 operating systems.
Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes.
Document and track all support activities to maintain accurate records and improve processes.
Collaborate with team members to escalate and resolve complex technical issues.
Deliver exceptional customer service by providing clear guidance and support to users.
Maintain compliance with organizational IT policies and procedures.
Requirements
Proficiency in Active Directory management, including user account creation and updates.
Strong experience with Microsoft Windows 10 installation, configuration, and troubleshooting.
Solid understanding of basic troubleshooting techniques for hardware, software, and network issues.
Familiarity with Microsoft Windows operating systems and their functionalities.
Ability to efficiently manage and resolve service desk tickets.
Excellent communication skills to interact effectively with users and team members.
Strong organizational skills to document and track IT support activities.
Ability to work independently and collaboratively in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013399474
- Posted 2 hours ago
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