Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems.
Responsibilities:
Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues.
Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops.
Manage identity and access tools, such as Okta, to ensure secure user access.
Track and update service tickets using Jira Service Desk while maintaining thorough documentation.
Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks.
Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise.
Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management.
Assist with onboarding and offboarding processes, including hardware setup and lifecycle management.
Offer hands-on troubleshooting for onsite IT equipment when necessary.
Requirements
Minimum of 1-3 years of experience in IT support, help desk, or desktop support roles.
Proficiency in troubleshooting Apple macOS and Windows operating systems.
Familiarity with Jira Service Desk or similar ticketing systems.
Experience using identity management platforms such as Okta.
Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting.
Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking.
Excellent communication skills and a strong focus on customer service.
Additional experience with SaaS tools like Jamf or Office 365 is a plus.
Experience providing white glove, executive support a must.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013400001
- Posted 3 hours ago
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