Senior Manager - Retail
Over veiw:
We are seeking a Senior Manager – Retail to lead the technology strategy, engineering delivery, modernization, and support of enterprise Warehouse Management Systems supporting large-scale retail and supply chain.
The ideal candidate will have a strong technical background in software development, enterprise applications, integrations, and solution architecture, in a retail or eCommerce supply chain environment.
This is a technology leadership role rather than a functional WMS consulting position.
Key Responsibilities
Technology Leadership
- Own the WMS technology roadmap and platform strategy.
- Lead modernization initiatives including cloud adoption, platform upgrades, system integrations, and automation.
- Provide architectural direction for warehouse, fulfillment, and distribution technology platforms.
- Partner with Enterprise Architecture, Infrastructure, Security, and Engineering teams to ensure scalable solutions.
- Drive adoption of modern technologies, APIs, microservices, AI, and automation within supply chain platforms.
Engineering & Delivery
- Lead internal and external development teams responsible for WMS enhancements and integrations.
- Manage full SDLC including requirements, design, development, testing, deployment, and production support.
- Oversee integrations between WMS, OMS, ERP, Transportation, and other enterprise applications.
- Ensure delivery quality, performance, scalability, and system reliability.
Operational Excellence
- Establish KPIs, SLAs, monitoring, and support models for critical warehouse applications.
- Lead incident management, problem management, root cause analysis, and continuous improvement initiatives.
- Partner with DevOps, SRE, Infrastructure, and Security teams to improve platform stability.
Leadership & Stakeholder Management
- Lead and mentor managers, architects, developers, and support teams.
- Manage vendor relationships and system implementation partners.
- Communicate technology strategy, risks, and investment recommendations to executive leadership.
Required Qualifications
Technical Background (Must Have)
·12+ years of experience in enterprise application development, integration, or software engineering.
- 5+ years leading WMS technology teams.
- Previous hands-on experience as:
o Software Engineer
- Technical Lead
- Solution Architect
- Integration Architect
- Application Development Manager
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WMS & Retail Experience
·Strong experience supporting enterprise WMS platforms such as:
o Manhattan Active/WMOS
- Blue Yonder (JDA)
- Körber
- Softeon
- Oracle WMS
- Recent experience within:
o Retail
- eCommerce
- Omnichannel Fulfillment
- Distribution & Supply Chain Technology
Technical Skills
- API integrations and middleware
- Cloud platforms (Azure, AWS, or Google Cloud Platform)
- Java, .NET, or similar enterprise technology stack
- Microservices architecture
- Event-driven architecture
- DevOps and CI/CD practices
- Database and enterprise integration technologies
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