Help Desk

Harrisburg, PA, US • Posted 9 hours ago • Updated 9 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
6 Months
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Call Center
  • Communication
  • Customer Service
  • Help Desk
  • Management
  • Network
  • Network Monitoring
  • ServiceNow
  • SolarWinds
  • System Administration
  • Technical Support
  • Tier 2

Summary

  • 2+ years Help Desk / System Administration / Call Center experience highly desired.
  • Incident & Ticket Management experience with ticketing/call-tracking tools, preferably ServiceNow.
  • Network Monitoring & Troubleshooting monitor network issues/outages using tools such as SolarWinds/SquaredUp, perform Level 1 diagnosis, and escalate.
  • End-User Support & Escalation troubleshoot user issues, prioritize incidents, create tickets, and escalate to Tier 2 engineers/vendors when needed.
  • Excellent Communication & Customer Service strong written/verbal communication, phone etiquette, ability to support users with different IT skill levels, and work independently during after-hours/weekends.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90547432
  • Position Id: 9085943
  • Posted 9 hours ago
Contact the job poster
MG

Malini Gunabalan

US IT Recruiter @ Skywalk Global
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