ServiceNow Developer
Remote
Exp: 10+yrs
The ServiceNow team is looking for a ServiceNow DevOps Analyst for their ServiceNow Operations team. This remote role offers the best of both worlds—hands-on platform development combined with operational ownership. This resource will play a critical role in ensuring platform stability, driving daily operations, and working within a high-performing team focused on continuous improvement. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!
Duties and Responsibilities:
· Support the ServiceNow Ops team, providing guidance on incident resolution, platform maintenance, and best practices.
· Perform daily operations including incident, change, and request management tasks.
· Monitor and adhere to the Service Management KPIs and metrics.
· Monitor system health, performance, and integrations to ensure platform availability and reliability.
· Design, build, and implement scalable solutions on the ServiceNow platform, including custom applications, workflows, and integrations.
· Develop and maintain business rules, client scripts, UI actions, and other configuration items.
· Participate in Agile sprint planning and backlog grooming; contribute to code reviews and testing processes.
· Collaborate with stakeholders to translate business requirements into technical solutions.
Required Skills, Knowledge and Abilities:
· 5+ years’ experience in ServiceNow development and production support/DevOps.
· Experience working in a fast-paced IT operations/support team in a ServiceNow environment.
· Proficient in daily operations including incident, change, and request management tasks.
· Experience working across various ServiceNow Modules (ITSM, HRSD, ITOM, CSM, Agent Workspace, Portal).
· Proficient in JavaScript, REST/SOAP integrations, Flow Designer, and other platform tools.
· Understanding of how ITIL practices work together to provide effective service management product lifecycle and create business value and positive customer outcomes.
· Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
· Experience in working closely with QA teams, reviewing test plans.
· Experience in assessing and solving medium-to-complex issues imposed by nature of business, also, to carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
· Proven experience in managing multiple priorities and relationships with stakeholders to ensure deliverables meet critical business needs and timelines.
· Strong time management and self-motivation skills.
· Deep technical capability and ability to drive technical conversations and changes aligned with project and digital technology goals.
· Self-starter, adaptable, detail oriented, strategic thinker.
· Action oriented and results driven with an ability to drive new and innovative solutions in alignment to the organizations / functions strategy.
· Ability to clearly and succinctly communicate with multiple levels in the organization.
· Experience supporting a large customer base.
· Experience with SAFe and Agile software development methodologies.
· Excellent written and verbal communication skills.
· Excellent interpersonal and collaboration skills required to work with different levels of business leadership, business users.
Required Education and Experience:
· BA/BS degree from an accredited school in Computer Science, Information Technology, Business Administration, or related field with 5 yrs of experience or advanced degree.
Preferred Qualifications:
· Certified ServiceNow Administrator
· Certified ServiceNow Developer
· ITIL V4 Foundation Certification
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