Systems Administrator

Description

We are looking for a skilled Systems Administrator with expertise in Ivanti Neurons to join our team.

Responsibilities:

Troubleshoot and resolve issues within Ivanti Neurons, including incident workflows, service requests, and automation processes.

Implement enhancements to the ServiceWorks Support Portal, improving user experience and optimizing functionality.

Address backlog items, focusing on usability improvements, notification logic, and workflow routing.

Develop and refine approval workflows, routing rules, and automated notifications to streamline operations.

Configure and update Self-Service Portal components, ensuring accurate data display and seamless functionality.

Analyze and resolve high-priority defects, automation gaps, and communication challenges.

Prepare detailed documentation, including workflow diagrams, release notes, and configuration logs for future reference.

Collaborate with teams to ensure adherence to governance standards and deliver project milestones.

Provide knowledge transfer and training to internal teams to ensure smooth transitions and platform understanding.

Participate in status reviews, risk assessments, and validation of project outcomes with stakeholders.

Requirements

Minimum of 5 years of hands-on experience as an Ivanti Neurons System Administrator.
Solid understanding of IT Service Management (ITSM) principles, including incident and workflow modules.
Proficiency in configuring and troubleshooting Ivanti Neurons self-service portals and workflows.
Demonstrated ability to solve complex technical issues and optimize platform performance.
Experience working with backlog-driven projects and delivering milestone-based outcomes.
Strong documentation skills, including workflow creation and release note preparation.
Excellent communication abilities and capacity to work independently in a remote setting.
Familiarity with Active Directory, Windows Server, and Windows 10.

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