Description Robert Half is seeking an experienced Systems Engineer to support a municipality based in Kent, WA. This role will serve as the primary technical resource for Microsoft 365 collaboration services. This position is 3-6 month contract with potential to convert to hire and is 100% Onsite in Kent, WA. Apply today!
Duration: 3-6 months contract with potential to extend
Location: 100% Onsite in Kent, WA
Schedule: Monday - Friday - Core Business Hours
Responsibilities- Serve as the primary engineer for Microsoft 365 collaboration and communications services, including Microsoft Teams, Teams Phone, SharePoint Online, and OneDrive for Business.
- Configure, deploy, administer, and support Teams Phone capabilities including Direct Routing, Operator Connect, call queues, auto attendants, voicemail, voice routing, emergency calling, PSTN integrations, and policy management.
- Perform advanced troubleshooting for Microsoft Teams and Teams Phone issues including call quality, connectivity, audio/video performance, and service-impacting incidents.
- Administer Microsoft 365 collaboration services and coordinate with Exchange, Security, and Identity administrators on tenant-wide configurations and changes.
- Respond to and resolve service requests and incidents in accordance with established SLAs and IT service management practices.
- Participate in scheduled maintenance, upgrades, migrations, feature rollouts, and continuous service improvement initiatives.
- Coordinate with internal teams, vendors, carriers, and service providers to support integrations, upgrades, and issue resolution.
- Develop and maintain technical documentation including system configurations, procedures, runbooks, and troubleshooting guides.
- Follow established change management, security, and documentation procedures to meet government and regulatory requirements.
- Support additional enterprise infrastructure and systems initiatives as assigned.
Requirements - Strong hands-on experience supporting Microsoft 365 collaboration environments.
- Strong emphasis in collaborative communication and high emotional intelligence.
- Experience administering Microsoft Teams, Teams Phone, SharePoint Online, OneDrive for Business, Entra ID, and hybrid Microsoft 365 environments.
- Knowledge of Exchange Online, Active Directory, Microsoft Entra Connect, hybrid identity synchronization, and SMTP relay configurations.
- Familiarity with ITIL and IT Service Management best practices, including change management processes.
- Understanding of enterprise infrastructure concepts including server operating systems, virtualization, enterprise storage, backup technologies, and cybersecurity fundamentals.
- Strong troubleshooting, organizational, communication, and documentation skills.
- Ability to manage multiple priorities, work independently, and collaborate effectively with technical and non-technical stakeholders.
- Experience working in a government or highly regulated environment is preferred.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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